Resident Services Manager

About LDK Seniors’ Living

LDK Seniors’ Living vision is for every senior Australian to be treated with Love, Decency & Kindness in their ageing journey. Our core values of Love, Decency & Kindness underpin our culture and guide every aspect of everything we do for our residents and our team members. All LDK villages combine the best part of retirement living and aged care to deliver our unique One Move Promise – our guarantee that once our residents call LDK home, they will never have to move again.

About Amberfield

LDK Seniors' Living’s newest premium village, Amberfield, is located on Cotter Road in Weston, in Canberra’s inner south. It is a short driving distance to Yarralumla, Curtin and Woden town centre. Amberfield will feature 370+ homes, comprising of apartments, sky villas, and villas. LDK’s range of community activities will promote well-being and provide an exceptional and fulfilling senior living experience so residents thrive at every stage of life. This is underpinned by the assurance of a full range of care options, from independent living to 24/7 high-level care, including dementia support. Residents will enjoy resort-style living, with first-class amenities on-site including a restaurant, cafe, bar, greengrocer, theatre and beauty salon. along with a wellness centre offering a gym, indoor pool, and private health consultation rooms. Thoughtfully designed outdoor spaces include a dog park and eco park.

About the Role

Are you a people focused professional with a drive to create, grow and lead your pivotal Resident Services Team to success? Reporting to and working alongside the Assistant General Manager at LDK Amberfield, you'll aim to effectively connect village teams including sales, operations and care, to lead and coordinate the staged move-in experience of our new residents into their purpose-built five-star homes. Overseeing all aspects of our residents’ move in and ongoing lifestyle experience, you will create a warm atmosphere that will make residents feel at home, ensuring our company brand, standards and values shine.

If you have the confidence and capability to create an exceptional service for our residents, championing a positive work environment and challenging your team to do the same, we may just have the role for you.

About You

• Passion for delivering exceptional customer service and achieving successful customer metrics.
• Excellent communication and interpersonal skills.
• Strong leadership skills with a focus on team creation, development and engagement.
• Effective problem-solving skills and ability to manage competing priorities.
• Experience working in a dynamic, high volume work environment.
• Upholding the LDK values of Love, Decency and Kindness.
• (Desirable) Bachelor’s degree in Business, Management, Hotel Management.

LDK Benefits

• Onsite staff parking, cafes and restaurants available including a free daily Coffee or Tea!
• Retention bonus
• Employee referral bonus
• Novated Leasing options
• Great retail discounts with stores including JB Hi-Fi, The Good Guys, K-mart, Woolworths and more
• Access to Comm-Bank Workplace Banking
• Continuous professional development and promotional opportunities
• Working in a supportive and welcoming environment with a culture driven by our organisational values.

If you're passionate about resident experience excellence and ready to make an impact, we would love to hear from you!

Apply now via our website www.ldk.com.au, including your Resume and a Cover Letter that states how your skills and experience meets the role requirements.

LDK has a mandatory vaccination policy in regards to Flu Vaccination and all offers of employment are subject to evidence of such. Successful applicants will also be required to undergo a Police Clearance.