Business Continuity Specialist

• Leverage your Crisis Management, BCM, Risk and/or Audit/Assurance experience in this high-impact opportunity.
• Permanent Position | Hybrid work arrangements | Hamilton Head Office.

Purpose of the role

• Do you have a background in BCM, Risk and/or Audit/Assurance and are looking to take the next step in your career?

• Or perhaps you're seeking a tree change and a better work-life balance away from the hustle and bustle of big city life?

1. We’re offering a unique opportunity based in beautiful Newcastle — combining career opportunity with a more relaxed lifestyle. Whether you’re looking to build on your expertise or simply want to enjoy a more balanced way of living, this could be the perfect next move for you.

• We are seeking a skilled and proactive professional to drive business continuity excellence. In this role, you’ll partner with Senior Leaders and the Executive Team to manage, develop, and continuously enhance crisis management and business continuity plans and tests in line with regulatory requirements. You will be instrumental in identifying gaps, risks, and issues, working collaboratively with business partners to develop practical and effective mitigation strategies.

What will your key responsibilities include?

• Manage, maintain, and test NGM Group’s Crisis Management Plan, ensuring alignment with regulatory standards.
• Act as CMT Secretariat during significant disruption events.
• Develop and implement tools, resources, and strategies to enhance Business Continuity and Crisis Management.
• Build and maintain strong relationships with key stakeholders to improve disruption management.
• Regularly review and improve recovery, crisis management, and business continuity plans by identifying and addressing gaps.
• Conduct impact and risk analyses to determine recovery timeframes and resource requirements.
• Plan, execute, and review scenario-based exercises to test and refine existing plans.
• Ensure comprehensive BCP testing in line with scheduled strategies and provide detailed reports on outcomes, recommendations, and improvements.
• Stay informed on relevant regulations and industry standards to ensure compliance.
• Identify and implement strategic improvements to mitigate business interruption risks.
• Collaborate with key functions, including Risk, IT Disaster Recovery, and Third-Party Management, for integrated risk management.
• Provide leadership, guidance, and executive-level reporting on disruption events, systemic issues, and operational resilience.
• Support team development and engagement to ensure high-quality service delivery in Business Continuity and Crisis Management.

What are we looking for?

• 3 to 5 years’ experience in a Crisis Management, Risk and/or Audit/Assurance related function. While experience in the financial services industry is preferred, backgrounds in mining, military, or government sectors will also be highly regarded.
• Proven experience completing, reviewing and testing Crisis Management Plans.
• Experience in the implementation and application of Crisis Management and Business Continuity Management frameworks within complex environments.
• Sound knowledge of operational risk as well as material risk types.
• Experience in establishing and maintaining relationships with, and manage expectations of, key stakeholders, including Executives and Senior Leaders ensuring stakeholder engagement and capability increases.
• A keen eye for detail, ensuring high-quality, error-free work and the ability to spot discrepancies.
• Strong business acumen, with the ability to research, analyse, and interpret data for informed decision-making.
• Excellent communication skills, with the ability to clearly convey ideas across various mediums, including formal reports.
• Confident decision-making, using sound judgement to take appropriate actions.
• A problem-solving mindset, with the ability to identify, analyse, and resolve complex issues effectively.

What can you expect from us?

NGM Group employees can take advantage of the following work perks:

• Health and wellbeing: Fitness Passport, corporate health insurance and annual flu vaccination.
• Lifestyle and giving back: hotel discounts, 18 weeks paid parental leave, two community volunteer days and three recreational leave days per year.
• Professional advancement: flexible work arrangements, recognition programs and employee referral program.

About us

We’re NGM Group, and we offer retail banking services to more than half a million Australians under the brands Greater Bank and Newcastle Permanent. We have fresh energy and big goals for our customers, and our people are key to us achieving this success. If you’re ready to be part of a team that puts the customer first and enjoys a challenge as the path to growth and innovation, then we want you!

Collectively, we’re the largest customer-owned bank based on net assets and the 10th largest Australian-owned bank for household deposits. Headquartered in the Hunter, we have a workforce of more than 1,800 people and total assets of more than $20 billion.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.