Member Services Officer
Hostplus
Date: 12 hours ago
City: Melbourne, Victoria
Contract type: Full time
How will you make an impact?
Are you passionate about making a positive impact on our members' dignified retirement?
As a Member Services Officer, you will be the first point of contact for our members, employers, and key stakeholders, playing a vital role in delivering exceptional service experiences. Your contribution will directly reflect the fund’s values and brand promise by ensuring every interaction is professional, informative, and supportive. Whether you're guiding members through educational opportunities, handling transactions, or assisting with superannuation insurance claims alongside the Claims Team, your work will help build trust and confidence in the services we provide. This role is essential in shaping positive member journeys and strengthening long-term relationships.
The opportunity
As a Member Services Officer, you’ll provide exceptional service by assisting members with enquiries across a broad range of superannuation topics, including fund operations, benefit eligibility, entitlements, taxation, and self-service options. You’ll offer factual and general advice, identify opportunities to promote relevant products and services, and deliver face-to-face support in our ServicePlus Centre. You’ll also develop specialist knowledge to support both members and colleagues, contribute to team and company-wide initiatives, and help achieve service, quality, and lead generation targets. Staying up to date with legislation and internal policies, you’ll manage end-to-end claims servicing with a focus on building positive relationships. This role is key to empowering members and supporting strategic goals through informed, empathetic service.
About You
Benefits
Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:
About Us
At Hostplus, we passionately provide around 2 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.
Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?
Our commitment to diversity and inclusion
We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.
We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at [email protected] and to let us know how we can support.
How do I apply?
If you are interested in this opportunity, please follow the prompts to make an application.
We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check.
Are you passionate about making a positive impact on our members' dignified retirement?
As a Member Services Officer, you will be the first point of contact for our members, employers, and key stakeholders, playing a vital role in delivering exceptional service experiences. Your contribution will directly reflect the fund’s values and brand promise by ensuring every interaction is professional, informative, and supportive. Whether you're guiding members through educational opportunities, handling transactions, or assisting with superannuation insurance claims alongside the Claims Team, your work will help build trust and confidence in the services we provide. This role is essential in shaping positive member journeys and strengthening long-term relationships.
The opportunity
As a Member Services Officer, you’ll provide exceptional service by assisting members with enquiries across a broad range of superannuation topics, including fund operations, benefit eligibility, entitlements, taxation, and self-service options. You’ll offer factual and general advice, identify opportunities to promote relevant products and services, and deliver face-to-face support in our ServicePlus Centre. You’ll also develop specialist knowledge to support both members and colleagues, contribute to team and company-wide initiatives, and help achieve service, quality, and lead generation targets. Staying up to date with legislation and internal policies, you’ll manage end-to-end claims servicing with a focus on building positive relationships. This role is key to empowering members and supporting strategic goals through informed, empathetic service.
About You
- Previous experience in a customer focused environment;
- A proactive service focus with the ability to build and manage relationship.
- Excellent communication skills, both written and oral;
- High level of knowledge of superannuation and life insurance products.
- RG146 certification or be able to successfully achieve competency within twelve (12) months of commencement.
- Tertiary qualifications in a related discipline are desirable but not mandatory.
- AIA qualifications or other insurance-related qualifications will be well regarded.
Benefits
Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:
- Hybrid and flexible work environment
- 15% superannuation
- Additional paid leave over Christmas and New Year
- Additional 5 days paid “flex leave”, so that you can take time out when you need it
- 18 weeks paid parental leave
- 3 days community service leave
- 4 weeks paid gender affirmation leave
- Access to long service leave at 5 years
- Access to subsidised financial advice
- Dedicated per person development budget to support your growth
About Us
At Hostplus, we passionately provide around 2 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.
Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?
Our commitment to diversity and inclusion
We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.
We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at [email protected] and to let us know how we can support.
How do I apply?
If you are interested in this opportunity, please follow the prompts to make an application.
We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check.
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