Workplace Support Consultant

About MEGT

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!

Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.

The MEGT Difference

Benefits

We’re proud to be certified as a Great Place to Work and understand the importance of work life balance. Here are some of our meaningful benefits to support you and your career at MEGT:

• Flexible working arrangements
• Fully maintained company car
• 14 weeks paid parental leave
• Know someone great? Refer them and earn a $500 MEGT My Benefits voucher
• Generous leave entitlements, including 3 paid Christmas close-down days
• Exclusive discounts on private health insurance (HCF, Bupa, Medibank)
• Corporate travel rates for personal use
• Option to buy or cash out annual leave
• Salary packaging available (non-PBI)
• Ongoing development with study support
• Employee Assistance Program (includes Nurse on Call)
• Retail and entertainment discounts
• Pro-rata long service leave after 7 years
  
  

The Opportunity

Based from Milton, this is your opportunity to join our Apprentice Connect Provider division and work with Australia’s largest single provider. The Workplace Support Consultant (WSC) is an important and diverse support role providing quality advice and support to Employers, Apprentices and Trainees (Progress Contacts), as well as assisting the parties with eliminating potential barriers which may impact completion of their program.

This Will Include Activities Such As

• Exceptional customer service via telephone and electronically to support employer, apprentice, trainee, and stakeholder requests related to the retention and completion of a Training Contract.
• Support customer enquiries, with relevant or requested advice or information to best support and service the customer.
• Perform and complete assigned field progress contacts weekly and monthly with Australian Apprentices and employers and maintain accurate records.
• Apply high standards of customer centricity and effective time management skills to maximise productivity.
• Provide proactive, prompt, efficient and quality information to external customers regarding the Australian Apprenticeship program.
• Contribute to, and support, business development and account management activities.
• Undertake continuous professional development activities by engaging with the MEGT Performance Development Program (PDP).
  
  

The WSC role requires high levels of quality customer service, administration, and face-to-face communication with MEGT’s employers, apprentices, and trainees.

About You

You will be an ambitious, adaptable, and personable self-starter with a passion for customer service and drive to have a positive impact within the community including: 

• Capability to work, often autonomously, acting with trust and integrity to promote positive collaboration and open discussions.
• Proven ability to self-motivate, manage work priorities, meet KPIs and deadlines efficiently.
• Demonstrated commitment to continuous improvement and receptiveness to change.
• Excellent customer service skills, demonstrating a mature, professional approach with a passion for increasing customer satisfaction, driving continuous improvement, and learning.
• Excellent communication and interpersonal skills.
• An excellent phone manner for telephone discussion and scheduling appointments.
• Ability to pragmatically prioritise and manage “field” and “administration” time effectively to successfully achieve results.
• Accurate and efficient data entry skills with high attention to detail and contractual compliance.
• Experience in providing an elevated level of customer service.
• High level of computer literacy across a range of devices and programs.
• Current driver license and ability to travel
  
  

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.

The MEGT Commitment

At MEGT, people are at the heart of everything we do, and we believe that investing in our people drives our success.

Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We encourage applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups, to find their ME with MEGT. Learn more about our commitment here.

How To Apply

Ready to find your ME with MEGT? Click ‘Apply’ to submit your application.

If you need support with your application, would prefer to apply in another format, require assistance in applying or have questions about the role, please contact our Talent Acquisition Team at [email protected] or call 1300 634 863.