IT Service Desk Officer

About SW Accountants & Advisors

SW Accountants & Advisors (SW) is Australias best kept accounting secret. We are a leading advisory and accounting firm with an 85-year history in Australia. Operating in Melbourne, Sydney, Brisbane, and Perth, we have over 400 people and 40 Partners nationally. SW provide a full range of audit, business advisory, corporate finance, tax, private clients, and wealth management solutions. We are proud to be ranked as the 22nd largest firm by revenue in the 2022 AFR Top 100 Accounting Firms and the 10th largest national practice in Australia.

Own it, Love your work, Share the load, Embrace the ride, Open doors. Our values are at the very heart of our firm and guide the way we interact within our firms teams, with our clients, and the way we interact and engage with you.

About the role

Our passionate, results focused IT team work collaboratively to deliver commercial and practical IT solutions to our internal clients. We embrace the opportunity to drive change through the business and are motivated to enable the firm to achieve its strategic priorities. As the IT Service Desk Officer, you will engage and collaborate with various internal and external stakeholders (including service providers, vendors, and offshore team members) to deliver a successful and professional service outcome.

Key Responsibilities

As a crucial member of our high-performing IT team at SW Australia, the IT Service Desk Officer is responsible for the following:

• Timely delivery of technical and application service and support resolution to staff, in line with the agreed service level commitment.
• Liaise with software vendors to provide end user support across line of business applications
• Support and management of:
  • Microsoft Office 365 and Azure AD/IaaS
  • Microsoft Windows Clients OS life-cycle management
  • Device life-cycle management/refresh
• Provide hardware and networking troubleshooting and support

Key Skills and Experience

• Tertiary qualification and/or certification in IT or a related discipline, or previous experience in a similar IT service desk position
• Previous experience in a similar role
• Good communication, interpersonal and customer service skills with the capability to interact with a wide range of stakeholders
• Strong analytical, problem solving and resolution skills
• Experience with Microsoft Office products, Teams and Azure
• Experience with ticketing systems
• Sound trouble shooting skills
• Good time management skills and ability to prioritise work and meet deadlines

Best Kept Secrets of SW

• Progressive firm, with excellent career opportunities
• Flexible working environment
• 2 additional AL days per year
• 18 weeks paid parental leave for primary carers and 3 weeks for non-primary
• Paid volunteer leave
• Refer to client and refer a friend bonus scheme
• Employee Assistance Program and Wellness perks
• $1000 towards home office setup
• Social Club
• Tailored Learning and Development Program
• Paid Course/study leave
• 1 paid professional membership per year
• Weekly lunch provided

Apply today

Create your own individual story and become a part of ours. If this sounds like the opportunity for you, Apply now.