Head of Retail Insights and Solutions

Why OneDigital?

Are you interested in joining the team at Wesfarmers OneDigital?

Good call. We’re an exciting digital enterprise with big ideas, supporting some of Australia’s most trusted and iconic brands. We’re well on our way towards bringing the best of digital and data possibilities together to create more personalised shopping experiences for customers across our retail brands.

Working in a collaborative team with a diverse and deep set of skills and experience, you will learn, collaborate, and co-create to achieve great things.

• You’ll have ownership of your role, which will allow you to find the right balance between stretch and sustainability, work, and life.
• Culture of comradery and collaboration - OneTeam
• Plus, all the tools and learning you need, the tone is set for you to shine and succeed.
• We know that diversity fosters greater innovation and better customer connection, so we strive to create a team where everyone feels like they belong. We support diversity, inclusion and we are a gender-neutral organisation. We celebrate individuals at their core, so they shine to their best.

As the Head of Retail Insights and Solutions for OneData, you will be accountable for developing and executing the strategy to leverage our shared data asset to unlock value for our retail divisions. You will play a pivotal role in identifying opportunities that will deliver tangible commercial value to our divisions by understanding their customers and core retail strategies, and how data insights can be used by divisions to implement those strategies.

What you’ll be doing

• Team Management: Lead, mentor, and develop a high-performing team of analysts
• Strategic Leadership: Develop and implement a robust data and analytics strategy to further grow value offering to the divisions and increase future revenue opportunities across the group
• Data Governance: Work closely with Data Governance and Privacy function to incorporate data governance and privacy policies to ensure data integrity, security, and compliance.
• Retail Analytics: Build customer attributes and data insights that drive personalisation, incrementality and cross-shop across the Wesfarmers retail divisions, with an eye to new monetisation opportunities.
• Stakeholder Collaboration: Work closely with divisional stakeholders in the management and agreed usage of divisional data in the Shared Data Asset
• Customer Insights Utilisation: Lead education of key stakeholders on the importance of customer data and insights, helping to translate insights into actionable business strategies
• Performance Measurement: Develop and track key performance indicators (KPIs) that measure the effectiveness of the incremental value created for divisions by your retail analytics team
• Innovation: Stay abreast of industry trends and emerging technologies to continually enhance the data opportunities for divisions, including opportunities presented by generative AI
• Operations: Work alongside the Head of Data and Analytics to develop and execute tech and people budget and related activities such as monthly financial reporting, forecasting etc

What you'll bring to the table

• Bring 8+ years of experience in a Data Insights Lead or Head of role in a retail or consulting environment, working with a substantial data asset.
• Proven experience in running teams in agile environments to deliver projects across large scale enterprise.
• Experience of a hands-on role through the full data lifecycle of design, development and delivery of analytics for retail clients, including using data at scale to drive commercial outcomes, such as through personalisation.
• Understanding of technical and data product management, advanced analytics methodologies, and machine learning practices.
• Experience with the data requirements, both technical and business needs, to support a retail media ecosystem
• Confident people manager able to face into challenging conversations with multiple stakeholders, set clear expectations and hold others accountable while cultivating a healthy team environment. An understanding of how to drive effectiveness in a team of technical experts through a combination of leading, coaching, participating, reviewing.
• Be an excellent written/spoken communicator and stakeholder manager, with strong interpersonal skills across a diverse group of stakeholders

Join The Team

We’re continuing to bring the best talent and skills under one roof, working together and across disciplines to build amazing experiences for our customers. We continuously feed off each other’s insights, talents and capabilities, because we are a business that thrives on open collaboration and a shared vision of positive, fun and rewarding experiences.

Team Benefits – just to name a few!

To support you at work, what you value in life and in the community, our team member benefits include:

• Convenient city location
• Stocked kitchen with fruit and breakfast items
• Modern and spacious end of trip facilities
• Access to the latest technologies
• An annual budget to support your choice of learning
• Extended parental leave (16 weeks for primary carers), and paid volunteer days
• Flexible working – we balance working together with working flexibly
• People-focussed culture that celebrates achievements big and small
• OnePass subscription and Team Member discount card.

Next steps

If this sounds like your next career move, then click on the ‘Apply’ button now! Please note that we may commence interviewing candidates prior to the application closing date.