POS Hardware Support Technician – Casual/Part

Axiom Technologies is a global IT services partner that supports medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

Job Summary:
The POS Hardware Support Technician provides technical assistance and support for Point of Sale (POS) hardware used in retail or hospitality environments. The role involves installing, maintaining, and troubleshooting point-of-sale (POS) devices to ensure minimal downtime and optimal customer service operations.

Key Responsibilities:

• Provide first and second-level support for POS hardware, including terminals, receipt printers, barcode scanners, card readers, cash drawers, and peripherals.
• Perform regular maintenance and diagnostic tests on POS systems to ensure proper functionality.
• Respond to support tickets, service calls, or on-site visits to diagnose and resolve hardware issues.
• Collaborate with vendors or OEMs for repairs, warranties, and part replacements.
• Assist in the rollout and configuration of new POS systems and upgrades.
• Maintain detailed documentation of issues, troubleshooting steps, and resolutions.
• Monitor POS system performance and escalate recurring or complex issues.
• Train store or front-line staff on proper use and basic troubleshooting of hardware.
• Maintain inventory of POS hardware and replacement parts.

Qualifications and Skills:

• Certificate or diploma in IT, Electronics, or related technical field.
• 1–3 years of experience supporting POS hardware in a retail or service environment.
• Strong understanding of computer hardware and peripheral troubleshooting.
• Familiarity with network connectivity as it relates to POS systems.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and manage time effectively.
• Experience with remote support tools and ticketing systems.
• Flexible to work in shifts or weekends as needed.

Preferred Certifications (Not Mandatory):

• CompTIA A+
• OEM-specific training (e.g., Epson, NCR, Verifone, etc.)

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [email protected]