Onboarding and Credentialing Coordinator

About the Role

We’re looking for an experienced and detail-oriented Onboarding and Credentialing Coordinator to join our dynamic team. In this role, you’ll play a key part in delivering accurate, timely, and efficient credentialing and concierge services to our medical services candidates—all while providing exceptional customer service.

This is an exciting opportunity for a seasoned administrator ready to step into a high-performing, fast-growing team. Recently restructured into a hybrid work model, the Onboarding and Credentialing team is entering a new phase of growth. As our newest team member, you’ll help shape and expand this well-regarded and celebrated function within the organisation.

With a consultative and solutions-focused approach, you’ll ensure operational excellence that aligns with the broader goals of our recruitment business.

Reporting to the Onboarding and Credentialing Team Leader, your key responsibilities will include:

• Collaborating closely with a team of experienced recruitment consultants to deliver high-level support to both clients and candidates.
• Gaining a thorough understanding of each client’s compliance requirements and providing a personalised, professional service to all candidates.
• Maintaining consistent communication with candidates and conducting regular audits of their compliance documentation.
• Delegating tasks to offshore onboarding and credentialing consultants, while ensuring the accuracy and consistency of their output.
• Coordinating with external providers to complete necessary compliance checks and meet regulatory requirements.
• Managing and coordinating contractor logistics, including booking travel arrangements such as flights, car hire, and accommodation for locum assignments.
• Creating, updating, and maintaining accurate records within the CRM system and ensuring data integrity.
• Responding to requests promptly and efficiently to meet service expectations.
• Supporting the team with ad-hoc projects and tasks as required.
• Assisting with regular reporting to track progress against operational goals.

About You

To thrive in this role, you will bring:

• Excellent communication skills, with the ability to actively listen and engage effectively with a wide range of stakeholders.
• Proven relationship-building capabilities, with a track record of fostering strong professional connections.
• Experience working in a fast-paced, customer-focused, and forward-thinking environment.
• The ability to manage competing priorities, work well under pressure, and consistently meet tight deadlines.
• Strong multitasking skills and a proactive, solutions-oriented mindset.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and calendar management.
• Previous experience in the healthcare or recruitment sectors is highly desirable.

Remuneration

This position offers a salary of up to $75,000 excluding superannuation depending on experience.

Company Culture & Rewards

We believe in recognising and supporting our people. Here’s what you can look forward to:

• A competitive salary package that reflects your skills and experience
• Flexible working arrangements – enjoy a balanced mix of office and remote work
• Generous parental leave to support you and your family
• Extra annual leave – celebrate your birthday with a paid day off
• A ‘Pick n Mix’ benefits program – tailor your perks to suit your lifestyle
• Ongoing learning and career development opportunities
• Dedicated support from our Marketing, HR, IT, Quality, and Compliance teams
• Wellbeing Days – additional paid days off to recharge and prioritise your health