Front Offiec Team Leader

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Team Leader to take ownership of delivering exceptional first impressions – you’ll provide support to line colleagues as well as stepping up as a leader to ensure the smooth running of Front Office Operations. You’ll also create the warm atmosphere that makes our guests feel at home in any location. This role is available in a part time or full time capacity.

Your day-to-day:

• Leadingg and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we’re making the right first impression
• Be responsible for accurate financials transactions and use of correct procedures
• Ensure the Front Office Team are trained on systems, service and quality standards
• Reporting into the Front Office Manager you’ll deliver InterContinental Brand Standards taking a lead from the front approach
• This role is available in a part time or full time capacity.
  
  

What We need from you:

• Experienced – ideally you’ve have spent at least 2 years in a front desk or guest service position.
• Communication skills – guest will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem solving skills will turn issues into opportunities so every guests leaves with great memories .
• Fluency in English – extra language skills would be great, but not essential .
• Flexibility– morning, night, weekend and holiday shifts are all part of the job. This role is available in a part time or full time capacity.
• Literate and Tech-Savvy – you’ll need a good grasp of reading, writing, basic maths and computers.
• Full Australian Working rights.
  
  

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.