IT Support Analyst
Colgate-Palmolive
Date: 8 hours ago
City: Melbourne, Victoria
Contract type: Full time
No Relocation Assistance Offered
Job Number #167712 - Melbourne, Victoria, Australia
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Overview
As an IT support Analyst, you will manage the desktop and technical support functions for WCS Prime100 and CP Malvern E office, ensuring seamless IT operations across both sites, you will also support other SP locations when required remotely.
This role involves the direct management and support of desktop environments, contribution to IT project management, and oversight of ticketing and asset management processes in alignment with GIT protocols, and in collaboration with the IT Admin and IT Manager.
You will also play an important role working with the plant systems team, management team as well as global/regional IT teams in supporting plant IT/OT infrastructure, local -regional IT projects and upgrade projects.
Key Responsibilities
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
Job Number #167712 - Melbourne, Victoria, Australia
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Overview
As an IT support Analyst, you will manage the desktop and technical support functions for WCS Prime100 and CP Malvern E office, ensuring seamless IT operations across both sites, you will also support other SP locations when required remotely.
This role involves the direct management and support of desktop environments, contribution to IT project management, and oversight of ticketing and asset management processes in alignment with GIT protocols, and in collaboration with the IT Admin and IT Manager.
You will also play an important role working with the plant systems team, management team as well as global/regional IT teams in supporting plant IT/OT infrastructure, local -regional IT projects and upgrade projects.
Key Responsibilities
- Manage desktop and end user technical support for multiple sites
- Provide foundational support for Mac OS, networking, and basic server management skills
- Support desktop management initiatives and IT project tasks
- Administer and maintain ticketing and asset management processes according to GIT procedures
- Deliver fundamental troubleshooting for LAN , WAN and wireless networks
- Assist with management of mobile devices and printers
- Apply strong understanding of Active Directory management principles
- Partner with plant systems team and GIT teams in supporting plant systems and infrastructure
- Participate and provide expertise to regional and global projects as required
- Guide software asset management practices locally and globally while maintaining close compliance with Colgate license policies
- Support IT compliance and backup initiative
- Support and maintain security initiatives, application management and compliance process
- Proficiency with Google Tools and Microsoft Windows platform
- Project Management capabilities
- IT/OT Network and MS Server OS basic knowledge
- Strong analytical, troubleshooting, communication, documentation, and teamwork skills
- Bachelor's degree (preferred majors in Computer Science, Information Technology, Engineering or Business) or equivalent
- Certificate IV or Diploma in Information Technology
- Minimum 4 years experience in desktop, end user, or technical support roles.
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
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