Night Manager
The Windsor
Date: 8 hours ago
City: Melbourne, Victoria
Contract type: Full time
About Us
The Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne. Our front office department plays a pivotal role in making the guest experience memorable, with the night team being at the forefront of upholding a high standard of service.
We welcome positive, passionate, honest and hardworking individuals into our team and commit ourselves to the highest professional standards. We support integrity and initiative, and we strive to give opportunities for personal and professional development in a supportive environment.
The Opportunity
We are seeking a Night Manager to oversee the operations of our hotel overnight. The Night Manager will be responsible for ensuring the safety and security of the property, managing the nights team, monitoring any housekeeping or administrative needs during these hours, and maintaining a high level of customer service.
This position will also oversee the night audit process, ensuring the proper posting of hotel revenue, identifying any discrepancies with accuracy, and generating a comprehensive night audit report.
Please note that this is an overnight role requiring you to work 11pm till 7am, 5 days per week on a rotating roster including weekends and public holidays.
Responsibilities
Please note, you must have full and permanent working rights in Australia to apply. Only short-listed candidates will be contacted for this role.
The Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne. Our front office department plays a pivotal role in making the guest experience memorable, with the night team being at the forefront of upholding a high standard of service.
We welcome positive, passionate, honest and hardworking individuals into our team and commit ourselves to the highest professional standards. We support integrity and initiative, and we strive to give opportunities for personal and professional development in a supportive environment.
The Opportunity
We are seeking a Night Manager to oversee the operations of our hotel overnight. The Night Manager will be responsible for ensuring the safety and security of the property, managing the nights team, monitoring any housekeeping or administrative needs during these hours, and maintaining a high level of customer service.
This position will also oversee the night audit process, ensuring the proper posting of hotel revenue, identifying any discrepancies with accuracy, and generating a comprehensive night audit report.
Please note that this is an overnight role requiring you to work 11pm till 7am, 5 days per week on a rotating roster including weekends and public holidays.
Responsibilities
- Manage and supervise staff during the night shift
- Provide friendly, personalised and efficient guest service
- Monitor guestroom allocations, guest arrivals, site inspection room allocation, group set-up and check-in
- Upsell and provide general information regarding hotel services and facilities
- Ensure the safety and security of the property
- Prepare reports and communicate with upper management
- Handle guest complaints and resolution
- Respond to emergencies and incidents as needed
- Monitor and maintain inventory levels
- Ensure compliance with company policies and procedures
- Train and develop staff as needed
- Minimum two years' experience in a similar role within a 5-star hotel environment
- Excellent communication and interpersonal skills
- A collaborative leadership style with an emphasis on building team culture
- Ability to work independently and make decisions
- Strong attention to detail
- Knowledge of safety and security procedures
- Competency with computers and writing audit reports, including previous experience using OPERA PMS
- First Aid Certificate or be willing to do training to attain one
- Immerse yourself in the storied legacy of Melbourne's iconic Grand Heritage Hotel, where every day presents a chance to shape its enduring narrative.
- Experience the ultimate convenience of a prime CBD location, mere steps away from public transport and at the heart of Melbourne’s vibrant city.
- Indulge in daily, nutritious staff meals to fuel your workday!
- Indulge in exclusive discounts across our esteemed collection of venues including Kudo, Aru and Antara.
Please note, you must have full and permanent working rights in Australia to apply. Only short-listed candidates will be contacted for this role.
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