Service Designer – Digital Communications

• Locations: NSW, VIC, ACT, QLD, WA, SA
• 12-month contract, with possible extension
• $602.55 per day + super
• Hybrid work arrangement
• Working 37.5 hours per week (Monday to Friday)
• Weekly Pay

The Organisation:

This Government body works with people with disability, providers, and the community to deliver nationally consistent, responsive, and effective regulation of service providers. They seek to uphold the rights of, and promote the health, safety, and wellbeing of people with disability receiving supports or services.

The Role:

As an EL1 Service Designer, you will lead a strategic digital communications initiative aimed at improving how the agency engages with its clients and stakeholders through email and SMS. Your work will help deliver clear, timely, and accessible messaging by optimising the digital marketing ecosystem and aligning it with key participant and user needs.

Responsibilities may include but are not limited to:

• Lead a program to optimise digital marketing services, focusing on accessibility and impact
• Document the current state using service design blueprints, design thinking, and research
• Identify pain points in the participant, staff, and process experience
• Manage service/process design improvements at conceptual and tactical levels
• Advocate for participant and stakeholder voices in all design work
• Facilitate co-design sessions and test future service experiences
• Apply knowledge of agency roles to ensure consistent, inclusive communications
• Improve consistency and quality across all digital marketing products

The successful candidate will be able to demonstrate the following:

• 10+ years in service/process design in complex customer environments
• Experience with service design in digital marketing (app, website, CRM, multi-platform CX)
• Skilled in stakeholder engagement in complex environments
• Understanding of digital marketing platform capabilities in service design
• Experience in government, social services, or similar sectors

To Apply:

To be considered for this role, applicants must hold Australian Citizenship.

If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Ankita on 02 9200 3683 for more information.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.