Legal and Client Support Officer
NSW Department of Communities and Justice
2x Legal & Client Support Officer
- Temporary – Full Time
- Clerk Grade 3/4 (between $82,193 - $90,001 plus super & annual leave loading)
- Location – Central Sydney
About us
Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.
About the role
The Legal and Client Support Officer provides a range of clerical and administrative services including but not limited to, preparing correspondence, liaising with the various stakeholders, Government Departments and the general public and providing basic referral information services to clients to support the effective and efficient operation of legal services within Legal Aid NSW
This role offers a lot of variety, no single day will be the same, you will work with multiple stakeholders and a diverse range of business units to deliver the array of administrative services.
About you
You are a committed, client focussed team member. You are a team player who delivers consistent quality services in a high-volume environment. Your high-level communication skills support you in dealing with our clients and legal staff interactions. These interactions include reception, phone and legal administrative functions.
The role requires you to use Microsoft office suite and work with other Legal Aid centric systems, where applicable training will be provided to use Legal Aid systems.
We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.
WHY YOU SHOULD JOIN LEGAL AID NSW!
We are committed to diversity and inclusion
We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.
We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.
We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at [email protected].
Other benefits of working with us
- You will have access to training, development and mentoring opportunities.
- We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.
The essential requirements for this role
You must:
- be willing to do a Criminal Record Check and/ or Working with Children Check (for regional offices and some specialist teams)
- hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
How to apply
You MUST submit your application online. If you submit your application late or by email it will NOT be accepted.
Your application must include:
- your resume (no more than 5 pages)
- cover letter (no more than 2 pages). In your cover letter, please address the below two targeted questions.
Targeted Question 1: Describe a role where you provided both customer service and administrative support to a diverse group of stakeholders.
Targeted Question 2: Please outline a situation where you managed multiple tasks or deadlines simultaneously and explain how you prioritised your workload to ensure timely and effective outcomes.
Make sure your application is complete and you have answered all questions before you submit it.
Applications Close: Tuesday 8th July at 11:59PM
Do you need help to apply?
It’s important to properly prepare before you apply for a role. Here is some other information to help you:
- If you have questions about the role, you can contact the Hiring Manager – Sarah Vuong on: [email protected]
- If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
- The Role Description sets out the responsibilities of the role.
- The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
- Applying for a Role
- Working at Legal Aid NSW
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