ServiceNowPlatform SME

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Roles & Responsibilities

• Platform Expertise: Act as the subject matter expert across multiple ServiceNow modules including ITSM, ITOM, IRM, HAM/SAM, VRM.
• Solution Design: Lead the design and architecture of scalable sustainable ServiceNow solutions aligned with business goals. Translate business requirements into technical solutions, ensuring alignment with industry and platform best practices.
• Customization and Configuration: Customize and configure ServiceNow applications, including workflows, UI policies, business rules, client scripts, and custom applications. Provide oversight and guidance to developers during implementation phases.
• Integration: Design and implement integrations with external enterprise systems using REST, SOAP and other web services. Ensure seamless data exchange and end to end process automation.
• Performance Optimization: Monitor and optimize the performance of the ServiceNow platform. Identify and resolve performance issues to ensure optimal system performance.

Qualifications & Experience

• 6+ years of experience in ServiceNow solution design and implementation
• ServiceNow Certified System Administrator (CSA) or Implementation Specialist is required. Certified Technical Architect (CTA) certification is preferred
• Proven expertise in at least 3-4 ServiceNow modules (e.g. ITSM, ITOM, IRM, HAM/SAM, VRM)
• Strong understanding of ServiceNow architecture, scripting and Integrations (REST/SOAP APIs, Mid Servers, etc)
• Proven experience in designing workflows, business rules, client scripts, UI Policies and data models
• Strong knowledge of platform governance, instance strategy and upgrade management
• Excellent stakeholder management and communication skills
Ability to translate business requirements into functional/technical designs

What you’ll love about working here

• You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’

Apply today!

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.