Service Quality Manager

As our highly valued Service Quality Manager based in Brisbane, Sydney or Melbourne you report directly to the Head of Sales and Distribution and work alongside a high-performing leadership team that includes Regional Managers, National Lending Managers, and Sales Excellence Leads.

While this role has no direct reports, you’ll play a key coordination and enablement role across the entire function, connecting with stakeholders in CX, Risk, Enablement, People & Culture, and Product.

You’ll make an impact by:

• Enable the Head of Sales and Distribution to lead with precision through structured planning, reporting, and prioritisation.
• Coordinate the operating rhythm of the function – from leadership forums to strategic planning and action tracking.
• Lead initiatives to uplift service quality, compliance confidence, and customer experience outcomes.
• Help drive consistency and clarity across sales processes, team enablement, and frontline execution.
• Surface and translate insights from customers, brokers, and staff to inform action.
• Be the go-to for turning complexity into clarity – and strategy into action.
• Drive alignment and progress against the Sales & Distribution strategic plan
• Manage operating rhythms: LT meetings, planning days, business reviews, and action registers
• Prepare executive-ready communications, presentations, and reporting packs
  
  
  

Do things differently with us

To succeed in this role, you will have:

• 5 years in financial services or a fast-paced customer-led environment
• Experience in enablement, business management, strategy delivery or transformation roles
• Strong working knowledge of sales or distribution environments
• Track record of supporting executive leaders and coordinating high-impact initiatives innovation.
  
  
  

Why Great Southern Bank?

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!
  
  
  

Imagine working for a bank that truly helps people. You can.

Questions? Please contact our Talent and Experience Partner, Danielle Moore – Danielle.moore2gsb.com.au

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.