Design Manager

• Foster a collaborative and high-performing team environment within the Lending Experience Chapter
• Bring a high level of expertise and mastery in product design, driving innovation and pushing the boundaries of user experience
• Leverage the power of design thinking to solve complex problems, making banking more intuitive, engaging and accessible
  
  

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Design Manager, you will join the Corporate and Institutional Banking Design team that’s doubling down on customer obsession .

Each day, you’ll go above and beyond to:

• Promote effective people leadership, including hiring talent, leave management, risk and compliance adherence, performance and outcome conversations.
• Allocate and anticipate resource needs for upcoming work through hiring requirements and aligning resource allocation with long term team goals.
• Manage the performance, growth and development of designers, through coaching, training and professional development opportunities.
• Own and facilitate the rituals and rhythms that support effective communication, collaboration and engagement of the team.
• Oversee the end to end product experience, ensuring all design elements align with the overall vision while delivering a seamless, consistent and cohesive user experience.
• Sustained success by providing standards for design quality across all projects, conducting regular reviews and critiques to ensure the output meets both user needs and business objectives.
• Maintain and measure design performance metrics to monitor the impact of design on user satisfaction and business outcomes.
• Monitor resource and research budgets effectively, collaborating closely with domain stakeholders to ensure variances are addressed and optimised accordingly.
  
  

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Proven people leadership experience
• Extensive experience working as a product designer or UX/UI designer
• Experience within a finance or service industries
• Demonstrated ability to partner and successfully work with multiple disciplines and complex teams and demonstrate the value of design
• Excellent working knowledge of the design process, experience design methodologies and principles
• Demonstrated strong experience working in Agile, using agile tools & methods
• Strong ability to independently perform the essential capabilities required in this role
• Proven experience setting and using design processes and tools to digitise experiences
  
  

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job . To discuss adjustment requirements, please contact the NAB Careers team, via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.