Oncology Applications Specialist-Clinical Workflow/ANZ

Responsibilities:

Training & Education

• Provide market-leading, tailored training to customers and colleagues.
• Accurately assess advanced customer training needs to shape training sessions, set goals, determine the length of training, delegate, and coordinate schedules.
• Maintaining administration and ensuring appropriate documentation for education credits, following written procedures
• Provide professional assistance and support to Marketing/Sales, R&D and international colleagues.
• Ensure that customer requests are handled promptly and professionally in accordance with contractual obligations.
• Provide Clinical Workflow planning and reviews.
• Supports the installed base both on-site and remotely.
• Provides backup to the centralised support team as required.
• Maintains up-to-date knowledge of current and past Elekta comprehensive Software Solutions
• Provides pre- and post-sales support, product demonstrations, workflow analysis, and best practice recommendations to the client base.

Driving Customer Lifecycle Growth & Satisfaction

• Support customer lifecycle solution analysis by conducting customer reviews and identifying potential product solutions sales leads.
• Manages customer evaluation and assessments to monitor trends in student performance and satisfaction.
• When required, collaborate with Marketing/Sales activities at exhibitions, conferences, and seminars.
• Maintain long-term positive relationships with customers, acting upon customer feedback to drive NPS and Customer Satisfaction.
• Contribute to Service delivery to ensure that customer expectations are exceeded.
• Collaborates with internal stakeholders to deliver a first-class customer experience, addressing and promptly solving any customer complaints/queries.
• Provide excellent Clinical support via phone/email or onsite visit, maximising customer adoption to drive Customer Satisfaction and Net Promoter Score.
• Drive continuous process improvement projects.
• Proactively identifies and implements new ways to improve efficiencies and quality amongst the team.
• Drives initiatives that enhance customer satisfaction/experience.

  Other Duties

• Submit timely and accurate onsite reports, expense reports, and other administrative reports as assigned.
• Maintain all company-leased equipment, including the company computer, parts, and tools.
• Perform other related duties as assigned or requested.
• Assist Elekta sales staff and distributors with technical advice for existing and future sites.
• Incorporate & communicate Elekta Values into all department functions and responsibilities.
• Adhere, implement & support all Elekta directives, policies, and procedures.
• Uphold Elekta’s values and all policies and procedures by maintaining appropriate controls to ensure full compliance with applicable laws and regulations. This will thereby fulfil legal responsibilities and enhance the quality of our organisation.

Relevant Knowledge, SKILLS, and competencies -

• Tertiary Qualifications in Radiation Oncology or Medical Oncology
• Minimum 3 years of Elekta experience
• Ability to manage workload, be highly motivated, dynamic, have good leadership skills & be a good problem solver.
• Familiarity/proficiency with the following: Outlook, Word, Excel, PowerPoint, Video conferencing, and Salesforce
• Familiarity/proficiency with Data analytics using Tableau, SQL queries, and Crystal report writing is desirable.
• Familiarity/proficiency with the use of Voice recognition software is desirable.
• Familiarity with the curriculum development process and adult educational methodologies
• Working knowledge/understanding of all Elekta’s Comprehensive Oncology Solutions products and proficiency in assigned product specialties.
• Strong verbal and written communication skills
• Strong presentation skills (ability to communicate effectively to a group)
• Ability to effectively interact with customers (via phone and face-to-face)
• Demonstrated experience communicating with individuals at all levels of the organisation.
• Must be able to travel up to 50% of the time.