Claims Home Assessor

As a Home Assessor at Youi, you will oversee home and building claims by applying your technical expertise and a deep understanding of the claims procedure to determine the most favourable outcomes for our customers.

You will also cultivate and sustain strong relationships with both our customers and the repairer network, all while upholding a high standard of customer service to represent the Youi brand.

This role is perfect for someone based in Brisbane’s south, with travel across areas like Browns Plains, Jindalee, Ipswich, and occasionally as far as Toowoomba or the Gold Coast. You'll be based out of our Ann Street office in Fortitude Valley, so you'll need to be comfortable working from there when not on the road.

About the role:

• Conducting comprehensive assessments of homes and buildings
• Supervising the overall quality of the claims process
• Ensuring compliance with relevant legislation
• Detecting and mitigating instances of fraud
• Attaining rapid resolution times and managing costs efficiently
• Validation of claim and repair costs

About You

• Experience in Home Claims Management or Home Assessing
• Experience in the construction industry with a building or trade qualification e.g. carpentry, plumbing - preferred but not required
• Ability to compile scope of works and project manage builds
• Familiarity with the terminology and procedures associated with claims and building
• Strong communication and negotiation abilities
• A dedicated commitment to delivering outstanding customer service with an ability to show empathy and care
• Competent computer literacy

What Youi Can Offer You

• Enjoy a fully maintained company car, with a fuel card and mobile business tools
• The option to work a 9-day fortnight schedule, where you enjoy every second Friday as a day off
• Generous incentive structure, paid out every six months
• Discounted insurance products
• Industry-leading training, development, and the potential for advancing your career
• Take advantage of our award-winning health and well-being programs designed to enhance your overall wellness
• Experience a hybrid work environment with team social events that foster camaraderie
• 22 days annual leave, plus volunteer leave

About Youi

At Youi, we don’t follow the traditional path. We’re different, and that extends to how we sell insurance and hire talent.

We value diversity, individuality, and the unique perspectives that every employee brings. Our core values of being dynamic, human, honest, and passionate shine through in everything we do. If you're looking for a place where you can be yourself and grow, think Youi.