End User Support Specialist

Join a forward-thinking legal and investment technology firm as their new End-user Support Specialist, where you'll play a hands-on role in delivering high-quality IT support across desktop, hardware, software, and mobile systems. This is a permanent, full-time position based in the Brisbane CBD with flexible hybrid working (2–3 days WFH).

What’s on offer:

• Competitive salary package
• Hybrid working arrangements
• Central CBD location close to transport and amenities
• Company-provided mobile phone
• Ongoing training including SIAM methodology
• Diverse, inclusive, and supportive culture

What you’ll do:

• Configure, deploy, and support desktops, laptops, mobile devices, and business applications
• Troubleshoot user issues in-person and remotely
• Use Microsoft SCCM for application deployment and support
• Set up and manage mobile devices using Apple DEP and Intune
• Provide Tier 1/2 support across networking, VPN, MFA, and software environments
• Manage SOE builds, Active Directory, Group Policy, and end-user environments
• Collaborate with vendors and internal teams to drive IT performance improvements

What you’ll bring:

• Previous experience in Tier 1/2 end user support roles
• Strong knowledge of Microsoft Office, O365, Active Directory, and Intune
• Familiarity with SCCM, SOE environments, Exchange/SharePoint, and PowerShell
• A proactive mindset with strong problem-solving skills
• Relevant qualifications in ICT, Business, or a related field

Ready to elevate your IT support career? Do not hesitate apply now!