Quality & Training Coordinator

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description

As a Quality & Training Coordinator, you'll play a crucial role in ensuring our customer service team delivers top-notch service by checking the quality of their interactions. Additionally, you'll train staff to enhance their skills and provide exceptional experiences across all channels.

With your analytical thinking, coaching, and communication skills, you'll help drive customer success and make a real impact at Cotality.

What You Will Be Doing

• Onboarding new team members in Client Experience.
• Providing training and coaching.
• Creating training plans and documentation, including digital content.
• Monitoring customer interactions and reporting data and trends to team leaders.
• Maintaining processes for the team.
• Engaging with teams on process improvement and understanding business processes.
• Delivering constructive and positive quality feedback.
• Engaging with stakeholders across the organisation.
• Providing SME expertise to drive strategic initiatives that improve client experiences and internal processes.
  
  

Job Qualifications

What you will bring:

Essential

• Demonstrated ability to deliver measurable business outcomes to stakeholders.
• Strong written and verbal communication skills.
• Ability to perform well under pressure.
• Skilled in actively participating in or leading group meetings.
• Effective time management and organisational skills.
• Capable of supporting and training team members to ensure consistent knowledge levels.
• Able to articulate ideas clearly to people at all levels.
  
  

Preferred

• Certificate IV Training & Assessment.
• Experience in a similar role within a call centre environment.
  
  

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and retirement savings with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights Include

• Time off: Generous PTO and paid holidays, plus volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Retirement: Superannuation program with employer contribution
• Wellbeing: 10 paid wellbeing half days, $600 annual well-being stipend, 12 free mental health sessions and free access to the Calm app.
• Extras: Recognition Rewards, Referral bonuses and more!
  
  

Cotality's Diversity Commitment

Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Equal Opportunity Employer Statement

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace.

Please apply on our website for consideration.

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