Case Manager

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.

Your New Role

In this permanent role, reporting to Manager - Bereavements Centre, you will be primarily responsible for managing a portfolio of death claims through to payment stage. You will support and assist families and loved ones of deceased members while displaying compassion and empathy at all stages of the process.

In addition, you will represent the Insurance Claims team as a key contact for internal and external stakeholders. You will liaise on death claims matters and play a key role in the Bereavement Centre by resolving cases in an efficient and effective manner while meeting the service deliverables.

Some of your duties will include, but not limited to:

• Manage death claim distribution through case management to payment.
• Be a first point of contact for claimants ensuring they have all the factual; information and are well informed of the claim process and progress, managing their claim with empathy, professionalism and in a timely manner.
• Maintain queues under case management ensuring all outstanding work items are acted on within service standards.
• Identify any insurance proceeds a member may be able to claim and manage the relationship with the insurer and other third parties to ensure successful assessment of any relevant insurance claim.

What You'll Need

• Empathy when speaking to Claimants on the phone.
• Excellent written communication skills, with the ability to communicate complex and technical outcomes in simple language.
• Meticulous attention to detail and pride in performance
• Advanced use of MS Office products (Word, Excel, Outlook)
• Passionate about assisting Claimant in their time of need.
• Relevant experience in a similar role (with an administrator or in superannuation insurance).
• Excellent organisational abilities to manage tasks according to priority.
• Ability to work autonomously and pro-actively without supervision and to set own work plan to meet deadlines.

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What's Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Progress powered by purpose.

Australian or New Zealand citizenship or Australian permanent residency status is required.

https://www.australiansuper.com/careers/candidate-privacy-notice

Agencies please note: this vacancy is being managed directly by AustralianSuper's Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.