Case Management Specialist / Claims Advisor

Wollongong, NSW

• Seeking Claims Management Specialists and Claims Advisors to join icare!
• Permanent role available based in our Wollongong office
• Salary from $97,027

About the Role

These roles are responsible for advising workers, employers and providers on workers compensation matters and taking ownership of a claim from initial lodgement through to service delivery and closure.

The roles are full-time and offered on a permanent or fixed-term basis according to business needs. They sit within our Workers Compensation Claims team, based at icare’s Parramatta office. At icare we employ a hybrid model, splitting the work week between home and the office, depending on operational requirement and the needs of our customers.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• icare day – access to an extra day’s leave
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same, as a CMS or Claims Advisor you will:

• Assist the worker and employer with the claim process and provide support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery.
• Develop strong customer relationships and provide a high level of customer service to all parties including workers, employers, providers, stakeholders, families and support networks.
• Develop strong customer relationships and provide a high level of customer service to all parties including workers, employers, providers, stakeholders, families and support networks.
• Provide accurate and complete information that is consistent and easy to understand including options about any claim, entitlements, obligations and responsibilities.
• Collaborate with Injury Management Specialists and Technical Specialists and other technical and support experts.

Skills & Experience

• 3 + years’ experience in personal injury, life insurance or workers compensation working on complex cases.
• Understanding of the legislation and regulatory framework relevant to Workers Insurance.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.