Change and Communications Specialist
Fuse Recruitment
Date: 14 hours ago
City: North Lakes, Queensland
Contract type: Full time
Change & Communications Specialist
Location: North Lakes, Brisbane | Full Time
Salary: $100,000 - $120,000
Lead people-first change as part of a major transformation program in a values-led, performance-driven business.
We’re recruiting a permanent Change & Communications Specialist to support a large-scale transformation in Claims operations. Based in North Lakes, this role sits within the Claims Digitisation program and plays a key part in driving adoption of new systems, processes, and ways of working—while keeping people at the centre of change.
The Opportunity
Joining a dedicated Change & Communications team, you’ll support both strategic programs and business-as-usual initiatives within Claims and Assessing. You’ll work alongside project teams, developers, senior leaders, and frontline staff to ensure change is understood, embraced, and sustained—particularly as the business rolls out new workflow systems, digitises motor claims, and prepares to expand into home claims.
You’ll also contribute to building a practical, scalable approach to change—helping uplift capability and consistency across the organisation.
Key Responsibilities
About You
You’re a hands-on change professional who thrives in fast-paced environments and brings people along on the journey. With a balance of strategic thinking and on-the-ground delivery, you confidently influence stakeholders and drive outcomes that stick.
You bring:
What’s On Offer
Ready to help make change stick?
Apply now, or contact Caitlin at Fuse Recruitment on 0412 939 951 or [email protected] for a confidential discussion.
At Fuse Recruitment, we specialise in placing top talent in the insurance and superannuation sectors. If you’re exploring your next move, we’d love to hear from you.
Know someone perfect for this role? Refer them to us and receive a $500 referral bonus if we place them!
#ChooseFuse
#ChangeJobs
#SCR-caitlin-holder
Location: North Lakes, Brisbane | Full Time
Salary: $100,000 - $120,000
Lead people-first change as part of a major transformation program in a values-led, performance-driven business.
We’re recruiting a permanent Change & Communications Specialist to support a large-scale transformation in Claims operations. Based in North Lakes, this role sits within the Claims Digitisation program and plays a key part in driving adoption of new systems, processes, and ways of working—while keeping people at the centre of change.
The Opportunity
Joining a dedicated Change & Communications team, you’ll support both strategic programs and business-as-usual initiatives within Claims and Assessing. You’ll work alongside project teams, developers, senior leaders, and frontline staff to ensure change is understood, embraced, and sustained—particularly as the business rolls out new workflow systems, digitises motor claims, and prepares to expand into home claims.
You’ll also contribute to building a practical, scalable approach to change—helping uplift capability and consistency across the organisation.
Key Responsibilities
- Design and deliver change strategies focused on people impact and adoption
- Execute core change activities: comms planning, impact assessments, training support, lessons learned
- Track readiness, adoption, and outcomes using an embedded change framework
- Coach and support leaders through periods of disruption
- Ensure smaller initiatives align with broader change methodology
- Identify resistance and develop practical mitigation strategies
- Partner with L&D, Ops Comms, and other teams to coordinate change support
About You
You’re a hands-on change professional who thrives in fast-paced environments and brings people along on the journey. With a balance of strategic thinking and on-the-ground delivery, you confidently influence stakeholders and drive outcomes that stick.
You bring:
- Solid experience delivering organisational change, ideally in project settings
- Excellent communication and engagement skills
- Confidence in working with ambiguity and influencing decision-makers
- Strong analytical and problem-solving skills
- A collaborative, pragmatic, and outcomes-driven mindset
- (Bonus) Understanding of claims, insurance, or process-driven environments
- (Desirable) Tertiary qualifications in Change, Communications, HR or related fields
What’s On Offer
- Permanent role in a future-focused, supportive organisation
- Meaningful work delivering long-term transformation
- Opportunity to shape internal change capability and culture
- Friendly and collaborative team with shared goals
- Some occasional travel may be required to other office locations
Ready to help make change stick?
Apply now, or contact Caitlin at Fuse Recruitment on 0412 939 951 or [email protected] for a confidential discussion.
At Fuse Recruitment, we specialise in placing top talent in the insurance and superannuation sectors. If you’re exploring your next move, we’d love to hear from you.
Know someone perfect for this role? Refer them to us and receive a $500 referral bonus if we place them!
#ChooseFuse
#ChangeJobs
#SCR-caitlin-holder
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