Advanced On-site Technician

About The Job Advanced On-site Technician

Advanced On-Site Technician

We are Fujitsu

INTERNAL ONLY.

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About The Role

The Advanced On-Site Technician is responsible for the provision of internal Fujitsu End User Support directly to Fujitsu employees. This includes but is not limited to support of the following:

• Operating System and Desktop Management client software
• Nominated Fujitsu supported Applications and Peripherals
• PC Systems and Peripherals
• Smart devices; and
• Induct new customer staff in basic use of IT tools.
  
  

This role will require knowledge of the Fujitsu environment and close working relationships to foster innovation for continual service improvement. You will be supported through our Staff Enablement Model which will allow you to demonstrate initiative, decision making, personal leadership and will ensure effective and professional communication are delivered to all relevant parties.

• Support of desktop, infrastructure and services across multiple technology streams including, Hardware, OS, Software, Networks, Servers and Printers.
• Respond to and resolve incidents and service requests within a timely and effective manner providing the highest level of satisfaction.
• Conduct asset refresh, relocation deployment and decommission.
• Maintenance and housekeeping of physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices and audio/visual conferencing equipment.
• Provide support to a range of Fujitsu stakeholders from entry level graduates and trainees through to senior executives and head office members.
  
  

About You

Essential Knowledge, Skills and/or Experience

• 1+ years minimum experience with supporting End User Devices at level 1+ this can be remote support.
• Level 1 and level 2 technical knowledge of hardware and peripherals including laptops, notebooks, workstations desktop PCs, printers, media and audio-visual equipment BYOD and mobility.
• Level 1 and level 2 technical knowledge of desktop & software applications including Operating Systems, Microsoft Office 2007 through 365, Antivirus software and systems support in a small to medium business.
• A basic understanding and knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging.
• Demonstrated entry level or basic working knowledge of basic IT infrastructure and network equipment including routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, Hyper-Converged Infrastructures
• Strong verbal and written communication, ability to articulate technical information to the target audience.
• Ability to work well within a team while fostering relationships and partnerships.
  
  

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.
  
  

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey by emailing [email protected] .

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email [email protected].

Search Firm Representatives Please Read Carefully

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.