ACCOUNT MANAGER

WHO WE ARE (WHY WE EXIST)
Cargo Crew’s mission is to ethically and sustainably, build brands through the design, manufacture and supply of a range of quality modern uniforms that clients and their staff want to wear.

OUR CULTURE
Cargo Crew is an energetic and inspirational workplace where no day is the same. A creative & nurturing culture, we love coming to work.

We value innovation, ethical behaviour, passion, openness, ability to execute and perseverance. We work with people who embrace these same values - this includes staff, clients and supply partners.

At Cargo Crew, we are deeply passionate about building brands through designing and producing quality uniforms. We pride ourselves on uniform design, style, quality and customer service that delivers inspiration and value.

THE ROLE

The Account Manager is a pivotal role within the business. It is responsible for nurturing and growing relationships within existing business portfolios to maximise sales opportunities, retention, and overall satisfaction. Working as part of a vertical sales team, this role will manage existing enquiries, support strategic account initiatives, maintain service tiers and deliver personalised service to key stakeholders across priority segments.

In addition to driving client opportunities and achieving revenue targets, this role is expected to deliver exceptional client solutions, seek industry expertise, support business development, exemplify value focused propositions, ensure delivery, reporting and portal management is on track whilst fostering long-term client relationships. Stakeholder engagement is critical both internal and external to deliver outbound strategic opportunities.

KEY RESPONSIBILITIES:
Responsibilities include, but are not exclusive to:

• Act as the primary point of contact for a portfolio of clients, managing day-to-day enquiries and orders.
• Identify opportunities for account growth through product recommendations, reorders, and upselling.
• Build strong relationships with key contacts and understand their brand, needs, and uniform lifecycle.
• Ensure timely and accurate processing of quotes, proposals, deliveries, customisation, portals and sales documentation.
• Collaborate with the design, production, warehouse and embroidery teams to coordinate seamless fulfilment.
• Maintain accurate Hubspot CRM and Netsuite data, monitor account performance, and report on sales activity.
• Support the wider sales team on campaigns, product launches, and onboarding of new clients.

DOES THIS SOUND LIKE YOU?

• 5+ years experience in customer relationships and management
• Strong organisational and communication skillsHighly organised, attention to detail and problem solving approaches
• A team player who has drive, determination and a gather/ nurture mindset
• Personal values which truly reflect those of Cargo Crew

In return we offer you a great place to work inside a reputable organisation with an excellent company culture, a competitive remuneration package, commensurate with experience and a long-term career path with genuine development opportunities.

HOW TO APPLY
In order to apply for this role, please submit a cover letter and resume to [email protected]