IT Site Support

The Story

Join this health care and pharmaceutical business that represents some of the world’s largest medical brands. With a number of vertical businesses across wholesale and retail pharmaceuticals, this business is continuing to acquire and experience growth. With operations across the APAC region this represents an opportunity for a Field Engineer to join the team as they embark on a lengthy pipeline of work uplifting their technical capabilities.

The Role

This role will be responsible for delivering technical expertise, troubleshooting, and maintenance for all end-user touch points. Technical customer support for IT Systems, applications, client services (workstations, laptops, mobile devices, multi-function devices) is required.

The role is primarily based in Joondalup, Perth, with the secondary location in Midland. The role will be required to travel in between these and other smaller sites providing on site support.

What You Bring To The Role

The right person for the role will possess comprehensive knowledge of IT systems and be adept at supporting various end-user touch points. Strong problem-solving abilities, a commitment to delivering high-quality customer service, and the capability to work effectively under pressure are crucial for success in this role.

The role will be responsible for:

• IT Service Desk or IT Support that includes incident management, problem management, application support, servicing workstation hardware and software, telephony and peripheral (MFD's, scanners, printers) and mobile devices such as smart phones, tablets and laptops.
• Travelling to customer sites to troubleshoot, repair, and maintain equipment and systems.
• Troubleshooting and resolving issues relating to operating systems, applications and hardware components.
• Documenting and updating IT procedures, guides, and knowledge based articles.
• Providing technical training and support to users on equipment usage.
• Collaborating with internal teams to ensure timely resolution of technical issues.
• Being a support for project teams.
• Providing excellent customer service and communicate effectively with end users to understand their IT needs and issues.

Requirements for the role include:

• Experience in a fast paced supply chain, retail or wholesale environment essential.
• Experience working with multiple stakeholders (technical and non-technical).
• Own vehicle and driver's license required.
• Working on site 5 days a week.

What’s In It For You?

The opportunity to be part of a team and business going through massive growth and working with a collaborative and technically solid team.

Next Steps

Sound exciting? Apply now!