Bookings Consultant

At Dental Boutique, we don’t just create smiles, we transform lives. As a multi-award-winning cosmetic dental brand recognised across Australia and New Zealand, we combine cutting-edge technology with world-class service to deliver exceptional, natural-looking smile makeovers.

About The Role

We are looking for Call Center Agents who thrive on connecting with people and providing outstanding service. In this full-time role, you will be the first voice our clients hear — helping them feel supported, informed, and excited to start their smile journey.

• You'll play a crucial part in converting warm leads and inbound enquiries into confirmed appointments while ensuring every interaction reflects our brand values.
• This is a Monday–Friday position. School hours may be considered for the right candidate.
  
  

Our Values

• We Care and Respect – our patients, our people, and our purpose
• We Deliver What We Say We Will Do – every time
• We Do Everything with Passion – because we believe in what we do
• We Pay Attention to Detail – perfection lives in the details
• We Lead the Way – with innovation, ambition, and confidence
  
  

Key Responsibilities

• Handle outbound and inbound calls with warmth, professionalism, and purpose
• Convert warm leads into consultations through engaging and empathetic conversations
• Provide tailored information about our services and processes
• Coordinate and manage bookings across multiple clinics
• Maintain accurate client records and ensure every caller feels valued and understood
  
  

About You

• 1 year of experience in customer service, sales, or call centre environments
• A confident, friendly phone manner and excellent communication skills
• Strong sales instinct with a genuine desire to help others
• High attention to detail and time management skills
• Experience using CRM or scheduling systems (advantageous but not essential)
  
  

How To Apply

If you're ready to take on a role where every conversation can change a life, we want to hear from you.

Please submit your resume and a tailored cover letter via Seek, highlighting why you’re a perfect fit for this opportunity.

For enquiries, contact our HR team at [email protected].