Business Relationship Manager

To support our rapid national growth, we are seeking a driven Business Development Specialist to help grow our Plan Management and Support Coordination businesses.

We are looking for a Business Relationship Manager to drive growth through strategic B2B partnerships. In this role, you’ll build and nurture relationships with Support Coordinators (SCs), Local Area Coordinators (LACs), Service Providers (SPs), and key health/government contacts to increase customer acquisition in this fast-growing region.

You’ll collaborate with our State and National Partnerships Teams to develop referral networks, host local networking events, and represent Plan Group at industry forums.

About Plan Group (Plan Partners & Plan Tracker)

As part of the ASX top 350 McMillan Shakespeare Group, Plan Group is a leading force in NDIS Plan Management and Support Coordination. Through our trusted brands—Plan Partners and Plan Tracker—we provide cutting-edge digital tools, including a best-in-class dashboard and app, to empower customers and referrers nationwide. Our goal? To become Australia’s #1 NDIS provider.

Key Responsibilities

• Drive Growth – Build and expand referral networks across SCs, LACs, and SPs.
• Strengthen B2B Relationships – Establish long-term partnerships with key stakeholders in the region.
• Host Networking Events – Organize and attend industry events to increase engagement and referrals.
• Represent Plan Group Locally – Attend forums, interagency meetings, and community gatherings to enhance brand visibility.
• Track and Optimize Performance – Use Salesforce to manage leads, track activities, and measure growth.
• Stay Ahead of Industry Trends – Keep up to date with NDIS policies, regulations, and best practices.
• Regional Travel Required – Primarily within the Sydney area, with occasional interstate trips.

What We’re Looking For

Proven B2B Growth Experience – A strong track record in business development, sales, or stakeholder engagement.

Exceptional Relationship-Building Skills – Confident in connecting, collaborating, and consulting with a diverse network.

NDIS Knowledge & Passion – Understanding of NDIS legislation, Disability Standards, and industry trends.

Tertiary Qualification – In Community Services, Business, or Management (preferred but not essential).

A Self-Starter – Proactive, goal-driven, and able to work autonomously.

Driver’s License Required – Ability to travel within the region.

Key Performance Indicators (KPIs)

• Expand and Strengthen Local Referrer Networks – Increase SC, LAC, and SP partnerships in the Sunshine Coast.
• Drive Customer Acquisition – Convert relationships into new Plan Management sign-ups.
• Deliver High-Impact Networking Events – Boost brand presence through targeted local events.
• Maximize System Adoption – Onboard referrers with our dashboard and digital tools.

Why Join Plan Group?

• Be Part of a Growth-Focused Team – Help expand our footprint in the Sunshine Coast.
• Make a Meaningful Impact – Support the disability community by improving access to NDIS services.
• Join an Industry Leader – Work with a trusted brand backed by the McMillan Shakespeare Group.
• Ready to drive growth? Apply now and make a difference!

What we can offer you:

• Novated leasing benefits and discounts
• 12 weeks paid parental leave and access to our Parents Portal
• Comprehensive learning and development opportunities to support your career growth
• Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
• Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
• Exempt Employee Share Plan

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

• We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
• We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [email protected]