Senior Contact Center Specialist
Peoplebank
Date: 6 hours ago
City: Sydney, New South Wales
Contract type: Full time
- Contact Centre Experience required
- Candidates must be Australian Citizens
- Great Career Prospects
Our client is looking for a Senior Contact Centre specialist to join its operations team on a permanent basis. You will be responsible for technical support for Cloud Contact Centre technologies.
Essential Skills and Experience:
- Minimum of 5 years contact centre experience. Avaya, Verint or NICE CXOne certifications highly preferred.
- In-depth familiarity with ITIL processes (especially Change Management, Incident Management and Problem Management) and extensive hands-on experience in ITIL environments,
- Hands-on troubleshooting experience on any Contact Centre solutions/applications
- Experience in UC & CC design, implementation, and operation.
- Knowledge of major contact centre technologies including: NICE CXOne SBCs and SIP routing AWS and cloud technologies
- Demonstrated ability to clearly understand detailed design documents for discussion
- Proficiency in working independently, demonstrating strong organizational skills, and excelling in high-pressure environments.
For more info contact Aparna on [email protected]
See more jobs in Sydney, New South Wales