Administration Officer

•Located in Armidale NSW
•Permanent Part-time Position
•Competitive pay, flexibility & great benefits

Uniting is one of the largest and most trusted not-for-profit providers of aged care in Australia. Each year, we support around 10,000 people to stay independent in their homes and communities across NSW and the ACT. We actively advocate for the right of every senior to age in comfort and dignity, wherever and however they live. We value diversity and always welcome everyone, exactly as they are.

About the role:
The Administration Officer is the welcoming face of Uniting, providing comprehensive administrative support and managing reception duties in our residential aged care facility. Beyond typical administrative duties, this role is vital to delivering our person-centred approach and is key to supporting clients and their families throughout the moving-in process. You will proactively seek opportunities to engage with residents and foster meaningful connections within the household and the broader community.

This is a Permanent Part-Time position, Monday to Friday with a total of 36 hours per week.

Your Key Accountabilities:
•Respond to inquiries from internal and external stakeholders, including residents' families.
•Collaborate with the Service Manager to ensure up-to-date rosters are accessible to all team members while managing the day-to-day rostering system.
•Organise meetings, schedule training sessions, and take minutes as required.
•Manage the ordering of supplies and consumables.
•Securely scan, upload, and file resident and staff documents in the SharePoint system.
•Process invoices promptly and accurately in the system.
•Communicate effectively with clients from diverse backgrounds and with varied needs.
•Assist residents by performing tasks, including room preparation, booking transport, and arranging services.
•Foster community connections and promote the services of Uniting.
•Ensure clear, timely, and effective communication while maintaining the privacy and confidentiality of each client.
•Uphold the rights and privacy of clients in line with Uniting’s policies and relevant legislation.

Your Qualifications and Experience:
The ideal candidate must have strong hands-on experience with computer systems, as the role involves working across various platforms such as CRM, rostering software, and WorkSmart Dynamics. The position is also responsible for online orders for laundry services and facility equipment/accessories.
•Certificate III in Business Administration or equivalent. (Desirable, not mandatory)
•Experience in rostering is essential.
•Excellent communication and customer service skills.
•Strong problem-solving abilities, able to negotiate, mediate, and resolve conflicts effectively.
•Keen attention to detail and the ability to multitask efficiently.
•Exceptional organisational and time management skills.
•Advanced computer proficiency, including Outlook, Teams, Microsoft Office, and client data management systems expertise.

Benefits for you:
•Training & Development: Hands-on training, development, and mentoring with a leading provider.
•Positive Impact: Join an organisation that positively impacts clients and the community.
•Salary Packaging: Not-for-profit salary packaging up to $18,550 tax-free entitlements.
•Wellbeing programs: including free 24/7 confidential counselling services for you and your family via Telus Health
•Employee Retail Discounts: Exclusive discounts at major retailers (e.g.: Coles, Ampol, Samsung, NRMA, JB Hi-Fi, Harvey Norman, Avis, Qantas
•Referral Program: Earn a $500 gift voucher each time you refer a new employee who stays for 2 months.
•Fitness Passport: Access to 865+ gyms, pools, and fitness centres across NSW and ACT for less than a standard gym membership.
•Private Health Insurance: Access to affordable private Health Insurance for yourself or family.


Click here to learn more about our great benefits: Benefits of working at Uniting

Pre-employment Checks:
Employment with Uniting is subject to satisfactory background checks which include a National Police Check and Reference Check.

Ready to Join Us?
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.
We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.
Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Uniting is proud to be an Equal Employment Opportunity employer. Uniting supports an inclusive approach in the workplace.
We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.