CLIENT ADVISOR

Position

Our Client Advisors provide a warm, memorable and luxurious shopping experience for all clients whilst maintaining a strong team spirit.

Whilst retail experience is helpful, it's certainly not a requirement! If you come armed with qualities such as humility, empathy, resilience and curiosity, we can support you with the technical training.

Job responsibilities

• Deliver unparalleled, personalized service to every client and prospect, ensuring an unforgettable and luxurious brand experience from the moment they enter the boutique.
• Cultivate a deep understanding of each client's individual style and preferences, offering bespoke advice and introducing them to the exquisite artistry and heritage of our jewelry collections.
• Expertly guide clients through the sales journey, employing sophisticated sales techniques to curate a unique and memorable shopping experience, consistently contributing to the boutique's achievement of key performance indicators (KPIs).
• Serve as a dedicated and proactive point of contact for all after-sales service inquiries, expertly managing repairs and ensuring swift resolution to maintain exceptional client satisfaction and foster lasting loyalty.
• Nurture and expand client relationships through strategic CRM initiatives, meticulously recording client details, curating exclusive events, and implementing personalized engagement strategies as directed by the Boutique Manager.
• Maintain the immaculate presentation of the boutique, ensuring all jewelry displays adhere to visual merchandising guidelines and contribute to an inviting and elegant atmosphere.

Profile

• Exceptional Communication Skills: The ability to articulate clearly, listen attentively, and adapt communication style to suit diverse client personalities is crucial.
• Passion for Luxury and Jewelry: A genuine enthusiasm for high-end jewelry and the luxury market will translate into authentic engagement with clients and a deeper understanding of their desires.
• Sales Acumen and Persuasion: A natural ability to connect with people, build rapport, and confidently guide them through the sales process is essential for driving revenue.
• Customer-Centric Mindset: A genuine desire to exceed customer expectations and create memorable experiences is paramount for building lasting relationships and brand loyalty.
• Problem-Solving Skills: The ability to assess situations quickly, identify solutions, and handle client concerns with grace and efficiency is vital for maintaining customer satisfaction.
• Attention to Detail: Meticulousness in handling jewelry, processing transactions, and maintaining the boutique's appearance ensures a flawless and luxurious environment.
• Professionalism and Poise: Maintaining a polished appearance, exhibiting grace under pressure, and representing the brand with integrity are essential for upholding its reputation.

Additional information

• Monthly commission and incentives
• Career opportunities within Bulgari and LVMH
• Paid Parental Leave, Birthday Leave, Study Leave, Marriage Leave
• Annual flu shots
• Employee Assistance Program (EAP)
• Private health care member discount
• Training and development programs
• Generous staff discounts

We are committed to the prevention of all discrimination and the respect of individuality, LVMH Group recruits and recognises all types of talent.

If you are interested in building your career with us, please apply now!

Additional information for internal candidate

Founded in Rome in 1884 by the talented Greek silversmith Sotirio Bvlgari, Bvlgari quickly established a reputation for Italian excellence with exquisite craftsmanship and magnificent jewellery creations. The reach of the Bvlgari legacy spans across the globe.

Here in Australia and New Zealand, we strive to deliver a world-class retailing experience and customer commitment, whilst honouring our Roman heritage and values of Bvlgari’s rich history.

Recruitment steps

• Phone screen - max 15 minutes
• Manager interview (in person) - max 1 hour
• Final interview (in person or virtual) - max 45 minutes
• Offer

JOB NUMBER

BULG09448

COUNTRY / REGION

Australia

CITY

SYDNEY

CONTRACT TYPE

Permanent