Retail Learning & Development Manager

About Snowy:

Snowy Hydro is a dynamic, integrated energy business that has been providing on-demand, reliable energy to Australia for generations. Snowy Hydro owns and operates a powerful combination of generation assets, including the mighty Snowy Mountains Scheme, gas and diesel plants, and contracted wind and solar energy. We also provide electricity and gas to about 1 million retail customers through our retail brands Red Energy and Lumo Energy. Snowy 2.0 is Australia’s largest committed renewable energy project. This nation-building project will provide on-demand energy and large-scale storage for many generations to come.

Are you passionate about fostering growth and development? We have an exciting opportunity for a Learning and Development Manager - Retail to lead our dynamic team and drive impactful change in how we support employee learning at Snowy Hydro’s retail arm, Red Energy. This role is perfect for someone eager to make a difference, shape our L&D strategy, and take their career to the next level within a supportive and innovative environment.

The Role

As the L&D Manager, you will lead a talented team dedicated to enhancing employee skills, knowledge, and performance across the business. This role involves collaborating closely with the Head of Talent & Capability and key stakeholders to create a comprehensive L&D strategy that identifies and addresses skill gaps, maximises training opportunities, and aligns with our strategic goals. This is a permanent full time position based in our Melbourne office.

Your key responsibilities will include:

• Inspire and guide a high-performing team, by providing hands-on coaching and supporting them in their professional development.
• Create and implement a holistic learning strategy by conducting needs assessments and managing the L&D budget to maximise impact.
• Oversee the design, development, and delivery of a wide range of L&D initiatives, including technical and soft skills training.
• Oversee a variety of learning programs that use different methodologies, including e-learning, workshops, and on-the-job training, to meet diverse employee needs.
• Drive the integration of new learning technologies to enhance learner engagement and continuously improve our L&D offerings.
• Work with P&P business partners, subject matter experts, and external vendors to deliver training that aligns with our business objectives and makes a measurable impact.

We’re ideally looking for someone with:

• A tertiary qualification in Human Resources, Business Administration or equivalent experience.
• Proven experience in designing and delivering effective L&D programs and strategies.
• Demonstrated success in leading and mentoring an L&D team.
• A strong understanding of learning principles, instructional design, and current L&D trends.
• Experience in conducting needs assessments, developing training materials, and evaluating program effectiveness.
• Excellent facilitation and presentation skills, with the ability to engage and inspire our employees.

About our workforce:

Snowy Hydro has a culture of decency and inclusion, with a commitment to the health and wellbeing of our people and a supportive environment to ensure that everyone - regardless of background - feels included and can succeed. At Snowy Hydro, we recognise that we are made stronger by the unique capabilities and qualities that each individual brings, and we believe in providing an environment that allows that uniqueness to thrive.

Snowy Hydro is proud to be an Equal Opportunity employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for a role with Snowy Hydro and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an email with your request to the Snowy Hydro recruitment team at [email protected]