Experience Product Owner

As a Experience Product owner, you will play a pivotal role in planning and facilitating the delivery of digital member experiences aligned with both member needs and organizational priorities. Your responsibilities will include breaking down prioritized initiatives into delivery-ready requirements, coordinating discovery activities with the team and stakeholders, and providing leadership to a cross-functional team.

This role is being offered as a 24-month max term contract.

What will you be doing?

• Understand member/customer needs, objectives, and delivery considerations to make recommendations on initiative scope and outcomes.
• Collaborate with delivery teams and stakeholders to define, clarify, or elaborate on requirements, identify dependencies, and remove blockers.
• Ensure organsational readiness for experience initiatives in collaboration with business process owners and the change management function.
• Contribute to the enterprise digital member experience roadmap and align discovery and delivery activities with organisational strategy.
• Communicate planned work, sprint goals, and delivery achievements through ceremonies and other required forums.
• Work closely with stakeholders and delivery teams to understand member needs and integrate them into prioritisation and delivery.
• Use data to identify improvements and measure impact.
• Partner with Experience Design to understand best practices and market trends, applying them to enhance member experiences.
• Negotiate/influence stakeholders on digital member experience recommendations and best practices.
  
  

What are we looking for in you?

• Qualifications in a related discipline (Human-Centered Design, Customer/User Experience, Marketing, Project Management, Design, Product Development, Communications, Agile delivery).
• Extensive experience delivering digital customer experiences or products.
• Experience delivering successful outcomes in a team environment using an agile delivery methodology.
• Proven track record of building and nurturing relationships with stakeholders and teams.
  
  

What can we offer you?

• Innovative Environment: Have support from established processes people and a change management cohort to help support you
• Growth Mindset Culture & focus on Career Development: Join a team that values personal development and enables continuous learning opportunities, certifications, and career progression within a supportive and growth-focused environment.
• Work-Life Balance: Benefit from flexible and hybrid working arrangements, including temporary remote work options and a focus on work-life balance.
• Impactful Projects: Contribute to high-impact projects or products that directly enhance RACWA's services to its members and the community.
• Diverse and Inclusive Workplace: Be part of an organisation that embraces diversity and inclusion, ensuring a welcoming environment for all employees.
• Employee Wellbeing: Take advantage of a strong focus on employee wellbeing, including mental health support, wellness programs, and fitness incentives.
• Community and Social Responsibility: Engage in meaningful community and social responsibility initiatives that align with RACWA's values and mission.
  
  

About RAC

RAC WA is a member-focused organisation dedicated to serving the Western Australian community. Our mission is to create a safer, more sustainable, and connected future for all Western Australians.

RAC values inclusivity, diversity, and flexibility in the workplace. As an Equal Opportunity Employer, we welcome everyone. For assistance during the application process, contact [email protected].