Principal IAM Lead

Principal IAM Lead, Temporary opportunity until end June 2027, based in Sydney CBD with flexible/hybrid working options available

The Department of Customer Service (DCS) is looking for a Principal IAM Lead to lead the Identity function. You will lead a team of passionate, highly skilled, collaborative engineers devoted to the design, implementation and operation of mission critical IAM Services.

Benefits

• Temporary position until end June 2027, with the possibility to extend or make ongoing
• Working with leading IAM technologies in a sector leading identity team
• Salary Range $145,378 - $168,130+ super
• Excellent leave entitlements: 20 days annual leave, up to additional 24 days flexible leave
• Hybrid and flexible working options available, which would include two days in our office based in Sydney CBD

About Us:

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

The Identity and Access management team is key team within the Cyber and Information Security Office. The team builds, runs and improves critical identity systems and solutions.

This role is pivotal to help mitigate security risks across DCS and its Agencies, whilst contributing to strengthening the security posture within the organisation.

About you:

To be successful in this role you will be an experienced IAM engineer who is passionate about implementing leading IAM solutions and continually improve the existing systems, both to increase security and provide a better user experience.

You will have experience leading a highly technical team to deliver exceptional solutions and service.

You should possess the following attributes:

• You will openly share your knowledge within the team and help mentor junior staff
• You will love learning new technologies and innovate on how to improve existing systems
• Customer focus – we strive to design, build, and maintain high-performance and stable services to meet our customer’s needs.
• Can-do attitude, strong work ethic, and the willingness to tackle big challenges as part of a team
• Experience leading technical teams

The ideal candidate will demonstrate the following technical skills:

• 5+ years of experience supporting Identity and Access Management technologies, such as SailPoint, Okta, Entra ID and Active Directory
• Strong understanding of role-based access control (RBAC), least privilege concepts
• Experience in integrating applications with an Identity Provider like Okta
• Experience with solution design, build, test and implementation of IAM solutions
• Experience with SailPoint Identity Security Cloud
• Experience in documenting complex technical solutions
• Knowledge of Active Directory and Entra ID
• Experience troubleshooting IAM Solutions in a production environment.
• Familiar with PowerShell script development to support task automation.
• Knowledge of certificates and Public Key Infrastructure (PKI)
• Any knowledge of Beyond Trust or PAM solutions would be beneficial
• Knowledge of cloud platforms, Azure or AWS would be highly regarded

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!

What we need from you:

To start your journey towards joining our team, please click on the link below and attach your resume (max 4 pages) and cover letter (max 2 pages) expressing why you are interested in this role.

In your cover letter please share your motivation for applying for this position and your relevant skills.

Salary Grade 11/12, with the base salary for this role starting at $145378 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10am Friday 27th June

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process