Central Reservations Administrator

Position overview –

We are currently seeking a detail-orientated and customer-focused Central Reservations Administrator to join our dynamic team. In your role, you will be responsible for managing and coordinating reservations, liaising with travel companies, & working with Civeo Village teams. Your role will involve ensuring a seamless travel booking process, maintaining accurate records and providing excellent customer service.

Key responsibilities –

• Handle incoming reservation requests via phone, email and online booking systems
• Accurately enter and update reservation requests in the system
• Respond to customer queries and resolve any issues or concerns promptly
• Generate daily, weekly and monthly client reports
• Assist in developing and implementing processes to meet clients’ needs
• Maintain UpToDate knowledge of our villages and services
5:2 either Sunday – Thursday shift; or Tuesday to Saturday shift

Skills and experience –

• Previous experience in a high volume reservations or customer service role is preferred
• Preferably commercial / hotel accommodation, hospitality sector industry experience
• Strong organisational skills and attention to detail
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite
• Experience with JDE & RMS9 is highly advantageous
A sound understanding of data processing, raising purchase orders, and reconciling invoices and time sheets

What we offer –

• Hybrid working: WFH 2 days per week
• Opportunities for professional growth and development
A supportive and collaborative work environment

About Us

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties in remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.

We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us.