Assistant House Supervisor

• Support the day to day leadership of a therapeutic care home
• Help guide a consistent and trauma informed care team
• Be part of a double staffed program making a real difference to young people

About the Role

As an Assistant House Supervisor in our Out of Home Residential Care program, you will work alongside the House Supervisor to support the daily operations and team functioning within a double-staffed home. This home provides high-intensity, one-on-one therapeutic care to a young person with complex needs and significant trauma history.

In this role, you’ll assist in coordinating shifts, providing on the ground support to staff, ensuring the smooth running of the house, and maintaining a strong therapeutic focus. You’ll step into leadership when the House Supervisor is not present and play a key part in promoting safety, consistency, and reflective practice across the team.

This is a Full-Time 38 hours per week opportunity based in Canberra within our Out of Home Residential Care program. The position reports to the House Supervisor.

Your Impact

• Provide hands-on support to the House Supervisor in daily operations
• Support and guide Youth Workers in delivering trauma-informed care
• Help manage rosters, routines, and household requirements
• Respond to incidents and high-risk situations calmly and professionally
• Contribute to a safe and structured home where a young person can heal and grow
• Work closely with internal teams to ensure care is aligned and well-coordinated
• Promote a team culture of consistency, accountability, and reflective practice

About You

You’re a strong support person with the confidence to step into leadership when needed. You’re deeply committed to trauma informed practice and know how to balance structure with empathy in a high needs environment.

• Experience in residential care or youth support settings
• Understanding of trauma, attachment, and child development
• Confidence in supporting teams through high-pressure or crisis situations
• Excellent teamwork and communication skills
• Organised, reliable, and committed to high-quality care
• Willingness to grow your leadership skills under the guidance of an experienced supervisor

Key Selection Criteria:

• To be successful in this role, you will have:
• A knowledge and understanding of Aboriginal culture and values and an awareness of the current issues faced by Aboriginal children, young people and their families.
• Demonstrated experience working with children or young people with complex needs
• Minimum Cert IV in Youth Work, Community Services, or a related field (or willingness to obrain)
• Understanding of therapeutic frameworks such as TCI, Sanctuary, or neurodevelopmental models
• Ability to support routines, staff coordination, and household functioning
• Strong interpersonal skills and emotional intelligence
• Commitment to professional growth and reflective practice

Please address the full Key Selection Criteria outlined in the PD as part of your application.

For a full position listing, please click APPLY. The Position Description is available for review at the bottom of the page.

For more information, please contact:

Ally Jones at [email protected]

Our offer:

• SCHADS Level 4 hourly rate: $43.08 – $46.35, based on qualifications and experience
• Salary packaging of up to $18,550 annually to increase your take-home pay
• Structured leadership support from a dedicated House Supervisor and Program Team
• Paid training in Therapeutic Crisis Intervention, Sanctuary Model, and Cultural Awareness
• Access to Fitness Passport for discounted gym and wellbeing programs
• Free, confidential Employee Assistance Program for personal and professional support
• Opportunities to build leadership skills and progress within a trauma-informed organisation
• Click HERE to find out more about becoming a member of the MacKillop Family Services team and what further support we have to offer our employees.

You must have a:

• Valid and current Driver’s Licence;
• Satisfactory Criminal History Check (paid for by MacKillop);
• Valid Employee Working with Children Check;
• Valid and current NDIS Workers Screening Check (for risk assessed / client facing roles). MacKillop can assist successful candidates with their application.

Our Commitment:

MacKillop celebrates and draws strength from diversity and respects the dignity of all people. Every person at MacKillop has the right to be safe and to be treated justly. We value every person’s ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.

It is our goal that MacKillop Family Services continues to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position.

Shortlisting for this position may commence immediately so please submit your application as soon as possible.