Residential House Supervisor

• Lead a double staffed home supporting a young person with complex needs
• Balance frontline support with 3 dedicated admin days per fortnight
• Be part of a values led, trauma informed therapeutic care model

About the Role

As a House Supervisor in our Out of Home Residential Care program, you’ll lead a dedicated team in a residential setting that provides intensive, trauma-informed support to a young person with significant and complex needs.

You’ll play a key leadership role, guiding day-to-day practice, supporting staff on shift, and maintaining a safe, structured, and therapeutic environment. With 3 admin days per fortnight, you’ll also have the time and space to focus on planning, documentation, staff support, and coordination with internal and external stakeholders.

Working closely with Therapeutic Specialists, and Case Management teams, you’ll ensure that care aligns with the young person’s individual therapeutic needs, while building a strong and supportive team culture.

This is a Full-time 38 hours per week opportunity based in Canberra within our ACT Residential Out of Home Care Program. The position reports to the Out of Home Care Coordinator

Your Impact

• Lead a consistent, high-quality care environment in a double staffed home
• Provide on-shift leadership and direct support for Therapeutic Youth Workers
• Use dedicated admin time to ensure strong planning, reporting, and coordination
• Respond to high-risk situations with calm, confident leadership
• Support a safe, nurturing home where young people feel seen and supported
• Work collaboratively with clinical and care teams to achieve positive outcomes
• Champion a team culture of accountability, reflection, and growth

About You

• You're an experienced practitioner and team leader with a calm and resilient presence. You thrive in structured, high needs environments and understand the importance of balancing hands on support with behind the scenes planning and coordination.
• Strong leadership experience in residential or intensive support settings
• Deep understanding of trauma, attachment, and therapeutic frameworks
• Ability to support staff and respond effectively in crisis or high-pressure situations
• Excellent organisational and communication skills
• Experience working with young people with complex behavioural need
• Commitment to reflective practice and staff development

Key Selection Criteria

• Demonstrated experience working with children or young people with complex trauma
• Experience leading or supervising teams in a care or support setting
• Knowledge of therapeutic models such as TCI, Sanctuary, attachment theory, or neurodevelopmental approaches
• Ability to coordinate staff schedules, ensure compliance, and manage house operations
• Proven ability to foster a positive, accountable, and learning-focused team culture

Please address the full Key Selection Criteria outlined in the PD as part of your application.

For a full listing please view the Position Description at the bottom of this page.

For Seek applicants, the Position Description will be available when you click 'apply'

What We Offer

• SCHADS Level 5 hourly rate: $49.28 – $51.51, based on qualifications and experience
• Salary packaging options to increase take-home pay by up to $18,550 annually
• Access to industry-specific training, including Therapeutic Crisis Intervention, Sanctuary, and Cultural Awareness
• Free counselling, coaching, and wellbeing support through the Employee Assistance Program
• Regular supervision and guidance from experienced leaders
• Ongoing opportunities for professional development and career progression within a trauma-informed organisation

For more information, please contact:

Ally Jones at [email protected]

You must have a:

• Valid and current Driver’s Licence;
• Minimum Diploma Community Cervices, Youth Work or related (or willingness to obtain)
• Satisfactory Criminal History Check (paid for by MacKillop);
• Valid Employee Working with Children Check;
• Valid and current NDIS Workers Screening Check (for risk assessed / client facing roles). MacKillop can assist successful candidates with their application.

Our Commitment:

MacKillop celebrates and draws strength from diversity and respects the dignity of all people. Every person at MacKillop has the right to be safe and to be treated justly. We value every person’s ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.

It is our goal that MacKillop Family Services continues to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position.

Shortlisting for this position may commence immediately so please submit your application as soon as possible.