Lung Follow-up Officer (Melbourne Only)

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.

Join us in digitising healthcare!

What’s the opportunity?

The Lung Follow-Up Officer is responsible for assisting with the follow-up functions of the National Cancer Screening Register.

The Follow-Up Officer supports the safety net functions of the National Cancer Screening Register and encourages adoption of our digital channels.

This role aligns with Telstra Health’s strategic objectives of delighting our customers, keeping care safe and solving connected healthcare.

About The Role

• Respond to escalated phone enquiries from participants, clinicians, radiology providers and laboratories about the lung cancer screening program protocols and direct them to program resources.
• Liaise with radiology service providers about Low-dose CT results.
• Liaise with participants, healthcare providers and specialists to obtain information about participants who require follow-up of lung abnormalities and to encourage adherence to the follow-up protocol.
• Record clinical and additional related information about participants in accordance with Register protocols
• Comply with established Register quality procedures and report any non-conformances to the Follow-up or Quality Manager.
• Participate in user acceptance and business verification testing, which may occasionally occur outside of regular business hours.
• Participate in clinical audits.
• Provide assistance to the Lung Follow Up Team Leader as required with escalation of complex queries.
• Build and maintain effective working relationships with key stakeholders to drive program success.
• Identify and support continuous improvement initiatives ensuring exceptional program delivery for all stakeholders.
  
  

About You

• Experience working in the digital health or health sector
• Knowledge of medical terminology, clinical and pathological disease processes.
• Knowledge of privacy and confidentiality in a healthcare setting.
• A high level of accuracy and attention to detail.
• Phone communication skills – professional and empathetic telephone manner, active listening and ability to clarify information
• Digital Literacy - Comfortable using technology and can demonstrate an ability to learn digital platforms.
• Strong oral and written communication and interpersonal skills
• Strong data and problem-solving skills
• Strong organisational and time management skills
• Commitment to quality and safety in healthcare
  
  

Why Join Telstra Health

• We believe that flexibility is not a ‘perk’, it’s how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony.
• Join us if you find change, a fast paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new!
• Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
• If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you!
  
  

And it doesn’t stop there…

• Avenues for growth and stepping into other roles.
• 30% discount on Telstra services including home broadband and post-paid mobiles.
• Free 24/7 professional and confidential support for you and your family through EAP
• Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more
• Multiple leave options including 16 weeks gender-equal paid parental, family and domestic violence leave, cultural, volunteer, study leave, as well as the option to purchase additional leave.
  
  

We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on [email protected]

Applications will be assessed and shortlisted as they are received so apply today!

We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.