Services Officer ALR - Geelong

Services Officer – Annual Leave Relief

Geelong Station

Permanent, Full-Time

• Endless career pathways in a growing industry

• Paid training including a Cert 3 in Rail Customer Operations

• $42 p/h + penalties, super, and 5 weeks leave

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About the role

As a Services Officer, your primary base will be the Geelong station, but you may also need to work between Winchelsea and Tarneit based on your roster and business needs. Your key responsibilities include delivering outstanding service to V/Line customers and maintaining safety on and around the rail.

You will sell Myki and V/Net tickets, make announcements at the platform, assist passengers, and ensure the station and its facilities are clean. Additionally, during planned and unplanned disruptions, you will help coordinate bus replacements and facilitate safe, timely train departures.

This is a full-time, ongoing role with a 24/7 roster. Depending on scheduling and business needs, you may need to report to and work from various stations along the Geelong line within 80 km of your Home Depot or residence.

Key accountabilities include:

• Gain a Certificate 3 in Rail Customer Operations

• Communicate accurate and timely information to customers about V/Line services and other forms of public transportation

• Perform Safeworking, training will be provided

• Self-manage your time in-between services

• Identify and report safety hazards or incidents

• Take pride in, and maintain the presentation and cleanliness of the station and its facilities

• Train as a reserve conductor

• Ensure safety on and around the station, for customers, colleagues, and yourself

About you

As our next Services Officer, we are seeking self-motivated individuals who prioritise customer service and safety.

Our ideal candidate will possess the following:

• Alignment to V/Lines core values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights

• A valid driver’s license and a reliable vehicle

• Successful completion of Year 10 or equivalent

• Ability to work independently and proactively without supervision

• Ability to adapt to changing environments

• Previous extensive experience in a customer service and operational environment

• Strong verbal and written communication, and problem-solving skills

• Strong safety culture and willingness to adhere to the company values

• If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

Why V/Line

In addition to free myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.

• Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.

• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.

• Collaborative team – You’ll be part of a broader, supportive team. Surround yourself with talented, passionate peers.

• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [email protected] or 1800 800 007 for confidential support.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards. This also includes a Working with Children Check.

As a member of our Customer Operations team, you will gain a Certificate 3 in Customer Rail Operations within 4 weeks in Melbourne, in addition to 2-4 weeks of on-the-job training to set you up for success on your V/Line journey.

Whilst completing the Cert 3 and on-the-job training, you will be on $27.49 p/h. Upon successful completion of both, you will move up to $42.48 p/h, plus loadings and penalty rates, in accordance with the current V/Line Rail Operations and Administrative Employees Agreement 2023.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.