Banking Officer

• Our Banking department provides a range of banking services to Australian Government agencies and Overseas Central Banks. As part of the team, this brings an opportunity to develop a deep understanding of how Banking arrangements are undertaken for the Commonwealth
• This is a permanent position based in Sydney CBD, offering the opportunity to join a dynamic team and gain valuable experiences across a variety of tasks
• Opportunity to contribute towards projects that help shape the future of our payments landscape

The role

In this role you will be responsible for the provision of system administration and operational support functions for an area's business systems and processing of transactions on behalf of internal and external clients, including overseas/international payments and payments resulting from registry/financial debt instruments and counter/telling services.


Your role will also be responsible for components of business banking products accessed by the Bank's customers coupled with responding to a range of customer enquiries and performing a variety of administrative duties.

• Provide effective operational and administrative customer support for business systems
• Assist with the operational activities of AUD payment services to overseas central bank clients ensuring strict adherence to escalation procedures
• Maintenance of internal departmental and overseas client accounts
• Conduct regular reviews of business operations to ensure operational controls are efficient and remain relevant
• Provide telling / counter services as required

About you

• At least 5 years of experience in a similar role within the Banking / Finance industry
• Knowledge of banking, telling / counter services, registry (or financial debt instruments / bonds) and overseas / international payment processes, procedures and systems (i.e. SWIFT)
• Skilled at cultivating and sustaining strong stakeholder relationships through excellent written and verbal communication
• Well-developed knowledge of customer support principles, monitoring and administrative requirements
• Extensive background in customer service or relevant help desk support, with a proven track record of delivering high-quality assistance
• Proven ability to prioritise and manage multiple tasks and deadlines through exceptional organisational skills and attention to detail with a high degree of accuracy
• You are a critical thinker capable of working independently in a fast-paced and dynamic environment

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.


Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go.


Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry, and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward.


Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.