Relationship Associate - Melbourne CBD

• Work with our amazing Business Bankers, customers & colleagues
• Highly supportive team environment with an appetite for collaboration
• Deliver on our customer obsession strategy and own the work you do!
  
  

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand

Each day, you’ll go above and beyond to

• Align yourself to local teams and building relationships with customers through retaining local knowledge.
• Drive customer advocacy by being an empowered case resolver for customer servicing enquiries
• Support Relationship Managers to complete customer servicing tasks and maximise utilisation of value chain stakeholders to assist in the timely completion of customer requests
• Case manage service tasks with contact point accountability for any matters required to progress customer request/enquiries though the value chain to deliver exceptional customer outcomes utilising value chain support teams such as BST/CST to action customer requests
• Identify ways in which we can continue to meet or better support our customer needs through such as specialised requirements and engagement with our specialist bankers
• Proactive management of the Term Deposit Rollovers and opening of new Term Deposit Accounts
  
  

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• High attention to detail and stakeholder management sills
• A strong motivation to learn and be customer obsessed
• Strong multitasking and prioritization of competing deadlines/requests
• Understanding of KYC on-boarding compliance requirements
• Be a team player! Collaborate and support your colleagues
  
  

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.