Customer Service Officer

Do you dream of a career where the sky’s the limit? At Microflite Aviation, we’re more than just an iconic presence in Melbourne’s skies—we’re a team driven by Safety, Integrity, Excellence, Innovation, and Engagement. Microflite are recruiting several casual or permanent team members to join us.

Our luxurious red and gold helicopters and fixed-wing aircraft don’t just turn heads; they set the standard in advanced technology, safety, and premium travel experiences. Whether it’s delivering high-end passenger travel, emergency services, pilot training, or meticulous aircraft maintenance, Microflite is synonymous with excellence—and that starts with our people.

We’re searching for Customer Service Officers who share our passion for luxury service and delivering unforgettable experiences based at our Melbourne city lounge and office.

What You’ll Do

As our Customer Service Officer, you’ll be the friendly face and trusted expert who elevates every client’s journey with Microflite. You’ll:

• Provide exceptional service via phone, email, and face-to-face interactions.
• Manage bookings for tours, packages, and major events with precision.
• Craft quotes, maintain schedules, and coordinate passenger manifests.
• Partner with operations staff, pilots, and third-party providers to ensure seamless, premium experiences.
• Handle inquiries, payments, and customer concerns with professionalism and care.
• Welcome clients warmly to our premium City lounge, tailoring their experience to their needs and preferences.
• Ensure our lounges, helipads, and reception areas reflect our commitment to luxury and excellence.
  
  

You’re The Right Fit If You

• Have excellent communication and organisational skills.
• Thrive in a dynamic, fast-paced environment.
• Love creating personalised, premium customer experiences.
• Bring a positive, solutions-focused attitude to every challenge.
• Highly proficient on a computer
• High attention to detail. The little things really matter to elevate our customer’s experience
• Bonus: You have experience in tourism, events, or hospitality.
  
  

Why Microflite?

At Microflite, You’ll Join a Team Where

• People are paramount. We value your skills, your attitude, and your values.
• Every day offers a chance to innovate and grow.
• You’ll be part of a company renowned for luxury, excellence, and safety.
• You’ll gain a front-row seat to Melbourne’s most exciting events and experiences.
• Opportunities for familiarisations where you experience our premium products around Victoria via helicopter, so you know exactly what to tell our customers
• Competitive wage, and career growth opportunities await.
• Staff discounts on all products.
• Respectful, collaborative and supportive culture.
• As a member of our team, you will feel at home in our modern facilities and make full use of them. Microflite Head Office, based at Moorabbin Airport, includes an on-site indoor and al fresco Social Club that houses an eating area, fun games, and plenty of room to enjoy a drink after work with your colleagues
  
  

If you’re ready to take off with a company that delivers premium service and values people as much as it values excellence, we’d love to hear from you. Please include a cover letter with your application that includes your work preference and availability as Microflite operate 7 days a week.

Apply now and let your journey with Microflite take flight!