ICT Support Manager
Karmo
Date: 10 hours ago
City: Brisbane, Queensland
Contract type: Full time
We’re looking for a hands-on ICT Support Manager to manage our internal ICT operations while staying actively involved in daily operations. You will be the first dedicated ICT team member, so will need to be hands on in the day to day support of our IT systems whilst establishing processes and procedures and managing IT projects. As we grow, we expect the team to grow so the ability to establish and grow a team is critical.
What You'll Be Doing
Karmo is Australia’s largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access. Our innovative model lets customers regularly swap cars to suit their changing needs—offering a smarter alternative to traditional car ownership. At Karmo, we’re more than a business—we’re a team of forward-thinking individuals shaping the future of mobility. We foster a collaborative, inclusive work culture where ideas are valued, growth is supported, and innovation thrives.
How To Apply
If this role sounds like you, please click on the apply button & follow the prompts. We will get in touch if you are shortlisted for this opportunity.
*You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria. All shortlisted applicants will be required to undertake a pre-employment check including police and medical check*
What You'll Be Doing
- Provide hands-on support across devices, systems, and networks
- Manage helpdesk operations and escalations
- Administer and improve tools like Google Workspace, Google Cloud, and a variety of internal systems
- Own IT onboarding/offboarding and asset lifecycle
- Drive process improvements and automation
- Ensure security, uptime, and great user experiences
- Ensure our ITSEC processes are sufficient to protect the companies IP and our customers PII
- Establish, lead and support a small ICT team
- Work with suppliers and managing contractors to support projects and workstreams within budgeted guidelines.
- 5+ years in IT support, preferably with leadership experience
- Knowledge and experience of ITIL framework and best practices for delivering effective IT support and services
- Strong skills in Windows/macOS, SaaS admin, networking, and helpdesk tools
- Experience with Google Workspace
- Proactive mindset with great communication and problem-solving skills
- Experience in a dynamic, fast-paced, or rapidly growing environment is a plus
- Manage Engine ServiceDesk and Endpoint Central
- Sentinel One
- IT security frameworks and certifications such as Essential 8, SOC2 and/or ISO 27001
- Earn a generous salary per annum + Superannuation + Monthly Incentives
- Friends and Family Subscription Discount
- Be part of a growing, forward-thinking business in the automotive space
- Work alongside a supportive and high-performing team
- Drive real impact through meaningful client relationships and strategic sales initiatives
- Competitive salary and performance incentives
Karmo is Australia’s largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access. Our innovative model lets customers regularly swap cars to suit their changing needs—offering a smarter alternative to traditional car ownership. At Karmo, we’re more than a business—we’re a team of forward-thinking individuals shaping the future of mobility. We foster a collaborative, inclusive work culture where ideas are valued, growth is supported, and innovation thrives.
How To Apply
If this role sounds like you, please click on the apply button & follow the prompts. We will get in touch if you are shortlisted for this opportunity.
*You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria. All shortlisted applicants will be required to undertake a pre-employment check including police and medical check*
See more jobs in Brisbane, Queensland