Customer Support Specialist - Australia

About Fieldin

Founded in 2013, we are a fast-growing AgTech company with presence in California, Washington, Oregon, the Midwest, and Australia. We are looking to expand our team to meet the needs of today’s high-value crop market. Our award-winning Smart Farm platform helps growers manage and optimize pesticide applications, harvest activities, and other critical field operations. Using our proprietary sensors and mobile-friendly software, Fieldin’s technology seamlessly connects tractors and other machinery to provide managers with actionable data that improves production, transparency, and efficiency in the field. 

Job Summary

Fieldin Australia is expanding and seeking a passionate, proactive, technically skilled Customer Support professional with a can-do approach to join our client-focused team. This role ensures our growers continue to receive outstanding experience while supporting internal teams with clear, positive, and timely communication.

• Owning and achieving the highest standards of client service, support, and satisfaction
• First point of contact for support inquiries from growers and internal teams
• Provide professional, solutions-oriented collaboration that exceeds expectations
• Support Grower Success Managers by handling service issues together
• Coordinate technicians’ fieldwork to meet company SLAs and quick turnaround time
• Lead new clients’ onboarding while maintaining a continuous improvement process
• Troubleshoot software, hardware, and connectivity issues when they arise 
• Escalate complex problems when relevant using cross-regional internal tools 
• General back-office, logistics, and supply chain responsibilities to support the team

• A fun to work with, independent, self-motivated, team player with a proven track record of excellence 
• Experience in technical support or client-facing roles in agriculture or AgTech
• Strong communication, problem-solving, and organisational skills
• Confident using CRM/ticketing systems and digital tools
• Farming background or experience with high-value crops (advantage)

At Fieldin, we believe that work should be more than just a job; it should be a fulfilling and enjoyable experience. We are a dynamic and innovative technology company revolutionizing the agriculture industry with our cutting-edge software solutions. Joining our team means becoming part of a collaborative and passionate community dedicated to making a positive impact on global farming practices.

Here's what life at Fieldin looks like:

Culture of Innovation: We foster a culture that values creativity, curiosity, and continuous learning. We encourage our employees to think outside the box, challenge the status quo, and explore new possibilities. You'll have the opportunity to work with top talent in the industry and be part of groundbreaking projects that shape the future of agriculture.

Collaborative Environment: Collaboration is at the heart of what we do. We believe that great ideas come from diverse perspectives and teamwork. You'll be working closely with cross-functional teams, including engineers, data scientists, agronomists, and customer success experts, to develop and implement solutions that address real-world challenges.

Impactful Work: At Fieldin, your work will have a direct impact on the agriculture industry. By leveraging data-driven insights and advanced technology, we help farmers optimize their operations, increase productivity, reduce waste, and make more sustainable decisions. You'll be contributing to a greener and more efficient food production system that benefits both farmers and the environment.

Professional Growth: We are committed to supporting the professional growth and development of our employees. You'll have access to ongoing learning opportunities, training programs, and mentorship to enhance your skills and broaden your knowledge. We encourage you to take ownership of your career and provide resources to help you achieve your goals.

Work-Life Balance: We understand the importance of work-life balance in maintaining overall well-being. We offer flexible work arrangements and strive to create an inclusive and supportive environment where you can thrive both personally and professionally. Our company events, team-building activities, and social initiatives also contribute to a vibrant and enjoyable workplace.

Beautiful Locations: Fieldin has offices located in various regions, each with its unique charm and appeal. Whether you join our headquarters in a bustling tech hub or work remotely from a serene countryside, you'll find an inspiring environment that aligns with your preferences and provides a conducive setting for creativity and productivity.

Wellness and Benefits: We prioritize the well-being of our employees and offer a comprehensive benefits package that includes health insurance, competitive compensation, retirement plans, and more. We encourage healthy work-life integration and provide resources to support your mental and physical well-being.

Join Fieldin, and be part of a company that values innovation, collaboration, and making a positive impact. Together, we can transform the agriculture industry and contribute to a sustainable future.