IT Assistant/Helpdesk Technician

We are an Australian-owned and nationally operating company, providing end-to-end claims management and residential building repair services to the Insurance Industry. We are seeking a full-time, permanent IT Helpdesk Assistant to provide technical support and assistance to internal users across the organisation, ensuring a smooth operation of IT systems, applications and infrastructure.

The role will be based at our Sydney Head Office and supports both on-site and remote environments across the wider business, contributing to IT projects, security and asset management.

Your New Role

Reporting to the IT Manager, the IT Assistant/Helpdesk will provide comprehensive helpdesk support both on-site and remotely, addressing user issues through phone, email, and ticketing systems. Other duties and responsibilities that the successful candidate will undertake include, however not limited to:

• Monitor and maintain IT systems and applications, ensuring optimal performance and uptime.
• Diagnose and resolve network connectivity issues, including Wi-Fi, VPN, and general network access problems.
• Execute complete employee onboarding processes including account creation, software access provisioning, and hardware setup.
• Manage offboarding procedures ensuring proper account deactivation and hardware recovery.
• Configure and maintain user workstations according to company standards and security policies.
• Configure, maintain, and troubleshoot multi-function printers including driver updates and network connectivity.
• Deploy software packages and updates across the business environment using appropriate deployment tools.
• Maintain accurate IT asset inventory and manage hardware lifecycle from procurement to disposal.
• Perform regular system maintenance including updates, patches, and security compliance checks.
• Support the implementation and execution of IT projects as directed by the IT Manager.
• Ensure compliance with workplace health and safety policies, reporting any incidents or hazards promptly.
• Maintain detailed documentation of technical procedures, solutions, and configurations.
• Communicate effectively with stakeholders at all levels and liaise with external vendors when required.
  
  

About You

The successful candidate will possess:

• Understanding of networking concepts, and the ability to troubleshoot a variety of networking issues.
• Knowledge of ISO27001 standards.
• Interest in data protection and cyber security.
• Experience with printer and multifunction device configuration and maintenance.
• Familiarity with software deployment tools and remote support platforms.
• Ability to manage multiple tasks and priorities effectively.
• Experience liaising with senior management and external partners.
• Proven ability to follow direction and process.
• Excellent stakeholder, customer service and problem-solving skills.
• Exceptional time management skills and strong attention to detail.
• Highly developed written and verbal communication skills.
  
  

What’s in it for me?

• Exciting and challenging projects that will push your technical skills and provide ample opportunity for personal and professional growth.
• On site gym.
• Additional annual leave day to celebrate your birthday, every year.
• Close access to Norwest Metro and local shopping hub.
• We offer a dynamic, supportive and satisfying work environment where performance is acknowledged and rewarded.
  
  

How To Apply

Hit the ‘Apply Now’ button and attach your CV/Resume and Cover Letter or email [email protected] directly.

You must currently be in Australia and have eligible working rights.

As a crucial part of our recruitment process, we require all suitable applicants to undergo background checks which include reference and criminal record check