Regional Operations Manager
Discovery Parks
Date: 9 hours ago
City: Adelaide, South Australia
Contract type: Full time
About Us
The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2,200 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.
We’re on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. Each year, we showcase the true Australia to millions of guests and we are the co-custodians of some of the country’s most treasured places; a privilege we don’t take lightly. With eyes on domestic and regional tourism like never before, we are building a passionate, adaptable, high-performance team to create holiday memories that put a smile in every g’day.
The Role
Reporting to the Senior Regional Operations Manager, this role will lead a portfolio of accommodation businesses, that cater to a diverse customer base. Hence, we are seeking an experienced commercial leader who has demonstrated ability to lead a team of site managers across multiple locations in the delivery of, great customer experiences, standards improvement, systemisation of process, staff engagement and profitability. In addition to this you will build and maintain key stakeholder relationships with our centralised functions to ensure they are supporting the needs of our properties.
To be successful in this role, you will have proven experience leading multi-site operations and remote teams ideally within the tourism, hospitality or the retail industries. Your naturally upbeat and open leadership style will fit our cultural values and will help you champion change and continuous improvement across your region.
The ideal candidate will be;
Benefits
The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.
Conditions of Employment
Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. Drivers Licence essential.
The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2,200 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.
We’re on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. Each year, we showcase the true Australia to millions of guests and we are the co-custodians of some of the country’s most treasured places; a privilege we don’t take lightly. With eyes on domestic and regional tourism like never before, we are building a passionate, adaptable, high-performance team to create holiday memories that put a smile in every g’day.
The Role
Reporting to the Senior Regional Operations Manager, this role will lead a portfolio of accommodation businesses, that cater to a diverse customer base. Hence, we are seeking an experienced commercial leader who has demonstrated ability to lead a team of site managers across multiple locations in the delivery of, great customer experiences, standards improvement, systemisation of process, staff engagement and profitability. In addition to this you will build and maintain key stakeholder relationships with our centralised functions to ensure they are supporting the needs of our properties.
To be successful in this role, you will have proven experience leading multi-site operations and remote teams ideally within the tourism, hospitality or the retail industries. Your naturally upbeat and open leadership style will fit our cultural values and will help you champion change and continuous improvement across your region.
The ideal candidate will be;
- Commercially minded with the customer at the heart of decision making
- Multi-site operations experience in hospitality, tourism, retail operations or similar commercial fields. Currently a State, Regional, Operations, Area Manager or similar
- Commercial and highly results orientated using financials, analytics and trends to prioritise focus to positively impact P&L outcomes across a range of assets
- A record of success founded on attracting and developing top talent. Strong emotional intelligence is essential
- Passion for ‘making life easy for park teams’ creating daily processes and embracing technology that frees up park managers to focus on guests
Benefits
- Health and Wellbeing – Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations
- Leave Policies – Parental leave / Volunteer leave / Study leave
- Professional Development – Leadership programs / Support of external training courses / Reimbursement of professional memberships
- Employee Savings – Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G’day Rewards membership / Loyalty recognition benefits
The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.
Conditions of Employment
Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. Drivers Licence essential.
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