Employer Partnerships Manager

About Us

UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia's largest super funds, the work you'll do with us makes a meaningful difference today and tomorrow for our members, the planet, and for you.

The Opportunity

We are seeking an experienced and dynamic Employer Partnership Manager to join our team. This role is accountable for providing a strong and influential presence in an assigned portfolio of employers aimed at building and maintaining employer relationships and enhancing the UniSuper brand.

Key Responsibilities

• Develop a strong and influential presence to strengthen relationships and enhance the UniSuper brand within an assigned portfolio of employers.
• Identify and pursue business development opportunities to increase employer and membership growth.
• Elicit current and future employer or member needs and plan the provision of the best array of value-adding services.
• Establish specific annual Account Plans that respond to current and future employer needs.
• Maintain a Relationship Management Plan that engages key employers and appropriate UniSuper staff strategically.
• Coordinate UniSuper's access and transactions for specialist member and employer service delivery activities.
• Develop insights and recommend strategies for competitive intelligence gathering, marketing research, and member retention.
• Oversee the effective response to data cleansing and elevated member issues.
• Participate in data gathering and analysis of patterns and trends and implement improvement projects.
• Oversee the delivery of UniSuper initiatives/projects at a local level and increase brand awareness in the region.
• Capture a major share of pre and post-retirement member F.U.M. through targeted member loyalty and retention strategies.
• Monitor delivery standards and report on agreed key performance indicators.
• Present at member and employer seminars on topics with low technical content regarding UniSuper and superannuation generally.

About You

• Experience in a commercial environment with responsibility for building and maintaining critical relationships, preferably within the superannuation/finance industry.
• Experience with both defined benefit and accumulation superannuation funds is desirable.
• A deep understanding of building customer base loyalty and driving business development/sales growth.
• Relevant tertiary qualification and/or industry experience and RG 146 compliant.
• Proven experience in assessing and evaluating organizational service delivery performance and introducing required organizational change.
• Strong interpersonal skills, particularly listening, empathy, and the ability to communicate persuasively.
• Ability to drive activity and results.
• Excellent commercial understanding.
• High personal integrity and ability to develop trust.
• Initiative, drive, and ability to respond to and solve problems.
• Experience with CRMs, databases, and information gathering.
• Developed analytical and reporting skills.
• High levels of personal organization and planning skills.

What We Offer

We take a long-term outlook and will invest in our employees' development and training with a personal development plan and yearly funding to support your career goals, as well as these amazing benefits:

• A personal development budget of $1500 to support employees in their professional growth.
• Performance incentive program.
• Mental, physical, and financial well-being initiatives.
• 3 days over Christmas and 3 days 'Community and Culture' leave allowing you to celebrate and contribute to things that are important to you outside of work.
• Flexible superannuation - choose up to 17%.
• 20 weeks fully paid Parental Leave.
• We're passionate about knowledge and sharing it amongst our members and our employees, so we believe 60% in-office is the best way to collaborate and build relationships with your colleagues whilst offering flexibility.

If you feel you have the experience and skills required for this role, please apply!

Think Great. Create Great.