Client Services Manager

• Associate with an established global brand
• Be part of highly engaged & collaborative team
• Hybrid role – 3 days in office

About us

Canon is the world's leading imaging organisation, and actively inspires with imaginative ideas that enable people to connect, communicate and achieve more than they thought possible. Whether for consumers or professionals, Canon continues to research technologies to bring more beauty, more clarity and more innovation to the world of imaging.

About the Role

The Client Services department is responsible for delivering outstanding customer service to Canon’s customers by providing dedicated, focused and specialist support in order to meet agreed business objectives. As the Client Services Manager (CSM), you will act as the customer’s representative into the Canon processes in a seamless manner, working with the relevant departments and third parties to maximise customer satisfaction during all Managed Document Services (MDS) phases.

With substantial business growth, accompanied by high demand for providing exemplary client services, there is a newly created CSM position in our team. They would be responsible for ensuring uninterrupted client service support to our customers, which includes backfilling for other CSMs during periods of absence.

This is a South Melbourne based role requiring occasional travel to customer sites, it reports to the Team Leader – Client Service Management

Scope of Role

• Delivery on all elements of the Canon MDS Agreement, actively involved in the implementation of hardware, software, and delivery of services through coordinating the efforts of Canon Business Units
• Ensure all MDS contractual SLA's are delivered and provide performance reporting to the customer
• Ongoing management of the MDS customer account as well as Continuous Service Improvement (CSI) analysis, implementation of improvements to ensure a high level of sustained customer satisfaction

About You

As someone with excellent customer relationship skills, you’ll play a pivotal role in the success of our business. You know how to juggle, and your proven ability to meet targets and deadlines effectively across multiple simultaneous projects will set you up for success. Working knowledge of the Managed Document Services environment would be advantageous, but more important is your ability to think and act commercially for the benefit of our business and our customers. Key Skills & Experience include:

• Proven client services management experience in corporate / government environment
• Experience in project management methodology to deliver and manage agreed outcomes
• Experience in change management and application of methodology to communicate operational and behavioural changes
• Proven application of process development /process improvement methodology, analytical skills and experience in understanding client requirements /implementing solutions.
• Proven ability to meet targets and deadlines effectively across multiple simultaneous projects

In return you will get the chance to work for a multinational company, with a real opportunity to take your skills to the next level. We look after you with training and development, progression and promotion, recognition, and reward and you’ll have all the tools and support you need to grow, to bring your ideas to life and achieve your successes.

If this sounds like you, apply today!

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

Some benefits include

• Bonus Leave including:
  • Birthday leave, to celebrate, relax or do something special
  • Canon Day, an extra day of leave during the Christmas holidays
  • Kyosei Day, or volunteer leave to take a paid day off to do good in your community
• Flexible working arrangements, where possible
• Training and development opportunities to help you bring your goals to life
• Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
• Performance recognition, in the form of quarterly and annual awards programs for high-performers
• Canon products offered at discounted rates
• Education assistance to support the cost of any external training that gives you new skills for your job

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.

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