Customer Relationship Officer

XRX Business Centre Townsville is part of a world-leading enterprise for business process and document management services. XRX Townsville is the Authorised Fujifilm Dealer for North Queensland and is recognised as the market leader in the region.

Are you a people person with excellent communication skills?
Do you have a passion for delivering exceptional customer experiences? The XRX Business Centre is seeking a dedicated and enthusiastic Customer Relationship Officer to join our team. As we continue to grow, we are looking for someone who thrives in building strong customer relationships and understands the importance of customer satisfaction.

Role Overview:

As a Customer Relationship Officer, your primary responsibility will be to visit our customers in the field to gauge their satisfaction with our services and understand how our solutions are assisting them. Your role will involve direct interaction with clients, building rapport, and ensuring their needs are met. This is a largely, field-based role, meaning you will manage your own time, work independently, and engage with customers face-to-face.

Key Responsibilities:

• Conduct regular visits to our customers to assess their satisfaction and gather feedback.
• Record all customer interactions in our Customer Relationship Management (CRM) software.
• Use Microsoft Office programs such as Excel and Word to prepare reports, track data, and communicate effectively with the team.
• Obtain & communicate pre-installation info between our customers, the sales team & our service delivery team.
• Manage your own schedule to ensure timely and efficient visits.
• Assist with urgent deliveries and simple technical support as required.

Who We're Looking For:

• A people person who thrives in face-to-face communication and is committed to providing outstanding customer service.
• Strong communication skills & project management skills with the ability to build lasting relationships with clients.
• Proficient in using Microsoft Office programs, particularly Excel and Word, for creating reports, managing data, and supporting internal communication.
• Attention to detail in recording customer interactions accurately.
• The ability to work autonomously and manage your own time effectively.
• A well-groomed, professional appearance and articulate manner.
• A valid driver's license is essential.
• Ability to assist with urgent deliveries & simple technical queries.

Benefits:

• Mobile phone and laptop provided with potential for company car and fuel.
• Flexible working hours for the right candidate.
• Full-time position with opportunities to make a significant impact on the customer experience.

If you're passionate about customer relationships, proficient in Microsoft Office, and looking for a role where you can make a real difference, we'd love to hear from you!

Must be an Australian Citizen / Permanent Resident. No agencies please.

How to Apply

Please email your resume to the attention of our Admin Manager to: [email protected]