Customer Support Team Leader
Xylem
Date: 7 hours ago
City: Parramatta, New South Wales
Contract type: Full time
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem’s focus is to be the leading global provider of efficient and sustainable water technologies. We listen, learn, and adapt to local environments, working in partnership with our customers and communities to 'Solve Water’.
Xylem is seeking an experienced and customer-focused Customer Support Team Leader to join our team at our brand-new Parramatta office.
This key leadership role is an integral part of our customer service function, acting as a vital link between our internal teams and valued customers. You will lead a high-performing support team, championing service excellence while actively supporting the sales function as a true ambassador of the Xylem brand.
Key Responsibilities
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Xylem’s focus is to be the leading global provider of efficient and sustainable water technologies. We listen, learn, and adapt to local environments, working in partnership with our customers and communities to 'Solve Water’.
Xylem is seeking an experienced and customer-focused Customer Support Team Leader to join our team at our brand-new Parramatta office.
This key leadership role is an integral part of our customer service function, acting as a vital link between our internal teams and valued customers. You will lead a high-performing support team, championing service excellence while actively supporting the sales function as a true ambassador of the Xylem brand.
Key Responsibilities
- Lead and mentor a team of customer support professionals to ensure exceptional service delivery.
- Triages, handles and direct enquiries from customers via phone, email, and website.
- Prepare quotes, enter sales orders, and purchase orders, complete paperwork and advise production and distribution team or urgent or special orders.
- Support the sales team by ensuring customer inquiries, orders, and concerns are handled promptly and effectively.
- Design, implement, and continuously improve standardised business processes to enhance the customer experience.
- Promote a culture of continuous improvement and customer satisfaction.
- Ensure operational efficiency through effective systems, reporting, and team engagement.
- Proven experience in a team leadership role within a customer service or support environment.
- Safety and compliance orientated.
- Strong communication and stakeholder management skills.
- Passion for process improvement and delivering exceptional service.
- Ability to thrive in a fast-paced, team-oriented environment.
- Training and Career Development
- Company Bonus Program
- Subsidised Health Insurance for you and your immediate family
- Gym Membership discounts and other wellbeing benefits
- Company funded Income Protection.
- Opportunity to make a difference and become part of Xylems volunteer program “Watermark”.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
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